Service Manager

Bane-Welker Equipment•Pendleton, OR

19h

About The Position

The Service Manager should be a capable leader, with the ability to organize, train and supervise personnel. They must be capable of managing the entire service operation including shop assignments, personnel and standards of performance and work output to satisfy customer’s service needs. Principal Responsibilities: Service Profitability: Consistently achieve agreed-upon service sales volume, productivity and profitability in ways that contribute to the company's absorption expectations, suitable for company sustainability and profitable growth. Ensure the service department develops and efficiently and effectively processes repair orders (retail, warranty and unit prep) while optimizing cash flow and adhering to safety polices and guidelines. Develop, monitor and achieve the agreed-upon departmental business objectives (strategies, profit plan/budget and others) consistent with Bane-Welker policies, regulations and expectations. Ensure the effective scheduling of service work, to ensure proper flow of work to meet Bane-Welker service objectives to exceed customer expectations. Develop and execute a successful SIP program implementation in coordination with the other departments. Appropriately manages service assets including service trucks, tools, and equipment. Team and Culture Development: Attracts, leads, develops, and retains talent that results in a team that is highly aligned with Bane-Welker values and is highly productive and motivated . Assure the service department is properly staffed by recruiting, hiring and promoting the right people for the right positions. Ensure Service department has a strong interdepartmental working relationship to align the teams needs so that solutions are embraced and supported. Optimize employee performance through effective ongoing evaluations, touch-points, goal setting, recognition, rewards and discipline/corrective management practices to produce expected results. Strengthen employee performance through development and timely internal and external training. Customer Management: Achieve and sustain a high level of customer satisfaction and loyalty in ways that promote growth of current and new customers. Advises customers of necessary repair service including estimates of cost; also makes recommendations to customers for preventative maintenance. Effectively communicates with customers to successfully resolve customer complaints and problems in a timely manner utilizing internal and OEM resources, resulting in customer satisfaction in alignment with business objectives. Utilize Bane- Welker programs and promotions effectively to deepen customer relationships.

Requirements

Must have a customer focused and “be of service” attitude.
Demonstrate organizational ability and systematic timing.
Possess adequate knowledge of work processes and requirements for both physical labor and shop equipment.
Ability to demonstrate the Bane-Welker Core Values
Be proficient in Outlook/Microsoft Office and computer skills.
Proven knowledge of methods, materials, tools, and techniques used in the repair of agricultural equipment.
Demonstrate leadership, tact, and knowledge in assigning and instructing personnel in the proper performance of mechanical operations safely and without damage to materials or persons.
Have an outstanding knowledge of mechanical, electrical, and hydraulic systems.
Possess mechanical ability and familiarization with testing equipment and diagnostic procedures.
Be experienced in operating vehicles and equipment used for diagnostic purposes.
Must have a valid driver’s license.
sitting, standing, climbing, lifting, grasping, reaching, stooping, and crouching, speaking, listening and motor coordination skills

Responsibilities

Service Profitability: Consistently achieve agreed-upon service sales volume, productivity and profitability in ways that contribute to the company's absorption expectations, suitable for company sustainability and profitable growth.
Ensure the service department develops and efficiently and effectively processes repair orders (retail, warranty and unit prep) while optimizing cash flow and adhering to safety polices and guidelines.
Develop, monitor and achieve the agreed-upon departmental business objectives (strategies, profit plan/budget and others) consistent with Bane-Welker policies, regulations and expectations.
Ensure the effective scheduling of service work, to ensure proper flow of work to meet Bane-Welker service objectives to exceed customer expectations.
Develop and execute a successful SIP program implementation in coordination with the other departments.
Appropriately manages service assets including service trucks, tools, and equipment.
Team and Culture Development: Attracts, leads, develops, and retains talent that results in a team that is highly aligned with Bane-Welker values and is highly productive and motivated .
Assure the service department is properly staffed by recruiting, hiring and promoting the right people for the right positions.
Ensure Service department has a strong interdepartmental working relationship to align the teams needs so that solutions are embraced and supported.
Optimize employee performance through effective ongoing evaluations, touch-points, goal setting, recognition, rewards and discipline/corrective management practices to produce expected results.
Strengthen employee performance through development and timely internal and external training.
Customer Management: Achieve and sustain a high level of customer satisfaction and loyalty in ways that promote growth of current and new customers.
Advises customers of necessary repair service including estimates of cost; also makes recommendations to customers for preventative maintenance.
Effectively communicates with customers to successfully resolve customer complaints and problems in a timely manner utilizing internal and OEM resources, resulting in customer satisfaction in alignment with business objectives.
Utilize Bane- Welker programs and promotions effectively to deepen customer relationships.