Service Manager

Idaho Steel Products, Inc.•Eltopia, WA

12d•Onsite

About The Position

We’re looking for a hands-on Service Manager to lead service, installation, and branch operations at our Washington location. This role is critical to delivering exceptional service experiences, ensuring high-quality installations, and driving operational excellence. The Service Manager leads service and installation teams, coordinates resources, supports customers post-sale, and continuously improves service processes. This is an ideal opportunity for a strong leader with technical aptitude who enjoys problem-solving, mentoring teams, and making an impact in a fast-paced manufacturing environment.

Requirements

Strong leadership experience managing service, installation, plant, or branch teams
Solid technical knowledge of manufacturing processes, equipment, or industrial service operations
Excellent problem-solving and decision-making skills
Strong verbal and written communication skills for working with customers and internal teams
Ability to manage multiple priorities in a fast-paced environment
Knowledge of safety standards, quality systems, and customer service best practices
3–5+ years of management experience in service, manufacturing, plant, or branch operations
Proven success leading teams and meeting operational goals
Technical background in manufacturing, service operations, or industrial equipment

Nice To Haves

Experience with project management, scheduling tools, and ERP/CRM systems preferred

Responsibilities

Lead daily service and installation operations, ensuring timely response and high-quality execution
Plan, schedule, and coordinate service calls, installations, and field support to ensure proper staffing and on-time completion
Manage branch operating budgets with a focus on efficiency, labor utilization, and cost control
Oversee service-related inventory, tools, equipment, and parts availability
Establish and improve service procedures, best practices, and safety standards
Ensure prompt resolution of customer service inquiries, issues, and escalations
Collaborate with engineering, production, and quality teams to improve product serviceability and field performance
Analyze service and installation data to identify trends and improvement opportunities
Track and evaluate key performance metrics such as response time, installation quality, customer satisfaction, and operational efficiency
Troubleshoot service and operational challenges and implement corrective actions
Drive continuous improvement initiatives to optimize service delivery and productivity
Interview, hire, onboard, and train service and installation staff
Oversee daily workflow and resource allocation
Provide timely performance feedback and evaluations
Address employee relations matters, including discipline and terminations, in accordance with company policy