Service Manager

Parallel Ag•Marshall, MO

13d

About The Position

Customers come to depend on Parallel Ag to get any job done and we are looking to add a highly motivated Service Manager to our team! This position is responsible for scheduling and managing repair orders and does so by managing the Service Technicians to facilitate maximum productivity while achieving customer satisfaction and economic goals.

Requirements

High school diploma or the equivalent is required.
Strong ability to communicate well both orally and in writing.
Ability to establish and maintain positive working relationships with Co-Workers, Vendors and Customers.
Ability to professionally manage difficult customer situations.

Nice To Haves

Advanced education such as a Mechanical/Technical Industry Certificate or College Degree is preferred
Customer service in a mechanically oriented work environment (diesel engines, hydraulics) experience with Farming or small Construction equipment preferred

Responsibilities

Oversees daily activities of the department to maximize scheduling and real-time utilization of resources; analyzes and recommends service technician mix dependent upon customer needs.
Works with other store management to ensure smooth coordination of workflow processes for the Service Technicians and staff. Identifies needs and receives direction regarding challenges and/or obstacles
Enacts contingency plans as needed in order to achieve customer service excellence;
Services escalated issues/activities as necessary
Will identify potential problems, troubleshoot and escalate issues to senior management if needed
Will participate with senior management to post-analyze issues and offer input for future process improvements.
Reviews ongoing performance of employees taking appropriate action (operational, pay or corrective) as authorized by senior management.
Participates in daily, weekly, monthly and annual planning processes as needed.
Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position
Maintains a favorable working relationship with all other company employees to foster aid promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness.
Projects a favorable image of the company to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its area of endeavors.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative course of action which may be taken.
Performs all necessary supervisory functions to effectively and efficiently manage the employees of the department.
Maintains a qualified staff.
Communicates areas of accountability and performance expected of employees assigned to department.
Determines standards of performance as a basis to review progress of employees assigned.
Recommends salary adjustments, transfers, promotions and dismissals.
Ensures proper training of all Service employees assigned.
Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity.
Develops individuals for future advancement.
Performs other duties and responsibilities as required or requested