Service Manager - Reed Crescent

Yooralla

2d • Onsite

About The Position

In this pivotal leadership role, you’ll manage a residential service supporting clients with disabilities, in enhancing the quality of life and, where applicable, their families. Reed Crescent, Wonthaggi is a high-complex service requiring advanced skills in managing complex behavioural support needs. You must demonstrate substantial experience working in similar environments within the NFP sector.

Requirements

• Demonstrated management experience, preferably within a community services environment.
• Experienced leader or a support worker ready to step up as a leader
• Understanding of legislation and standards relevant to the disability sector.
• Knowledge and understanding of how to support staff in implementing contemporary and person-centered approaches to uphold the rights and support needs of individuals with disabilities and behaviors of concern, promoting positive outcomes.
• Excellent interpersonal and communication skills, both written and verbal.
• Demonstrated ability to manage financial and staff resources within a complex environment.
• Excellent initiative, self-directed work practices, and highly developed organizational skills.
• A relevant qualification and/or significant experience in the human services area

Responsibilities

• Lead and motivate a team of Disability Support Workers, fostering engagement and addressing any long-standing issues.
• Ensure the overall performance of the service aligns with annual work plans and meets established targets.
• Promote person-directed support and community participation that exceeds minimum disability standards, all within available resources.
• Manage the day-to-day operations of supported accommodation services, surpassing identified Key Performance Indicators (KPIs).
• Provide high-quality support to customers and their families, offering management support to care staff and hand-on involvement on the floor for minimum 2 hours/day.

Benefits

• An attractive remuneration package with excellent salary packaging tax benefits
• Flexible working hours
• A rewarding career in a growing service sector
• Supportive team environment including comprehensive handover and continuous support to ensure success in your role.
• The opportunity to work alongside and empower people with disability to reach their maximum potential
• Ongoing training, team support and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed