Service Manager - Stratham, NH

VIP Tires & Service-posted about 14 hours ago

Full-time • Manager

Onsite • Stratham, NH

501-1,000 employees

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The Service Manager: · Must be an inspirational leader who lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by setting expectations such that VIP team members deliver an exceptional experience for every customer. · Fulfills VIP’s vision where all VIP Professionals love their jobs because they are appreciated, well-prepared, enjoy serving others, and find personal success as a member of the VIP family. · Creates a working environment aligned with VIP’s team culture that attracts and recognizes high-performing, career-minded people, encourages engagement from everyone, and fosters personal growth. · Maintains a safe workplace and ensures compliance with all policies and federal, state and local regulations.

Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
Team Building: Build an Extraordinary Team that delivers a different and better customer experience to every customer
Hire the best associates in the area
Develop a superior team
Ensure all associates have taken and passed all of their required LMS training
Have all associates complete any and all relevant vendor training.
Make sure all associates are T.I.A basic automotive service certified
Career path with associates during structured associates coaching sessions
Sign up associates and provide study material for any applicable ASE certifications
Proper scheduling of the team to make sure they are able to meet our customers needs all hours of operation.
Effectively communicate with the team throughout the day, daily huddles and bi-monthly store meetings.
Monitor e-mail frequently for customer appointments and communication.
Train, support and deliver the 5 for 5 process to educate our customers about their vehicle’s conditions and partnering with them on any necessary solutions.
Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order.
Attend off site meetings and training sessions as needed, typically, several times per year.
Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances.
Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs
Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day
Ensures appropriate steps are taken to maintain a clean service department throughout the business day
Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business
Any facility or equipment issues should be entered into the facility or equipment database
Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
Communicates with other levels of management as needed to ensure compliance with service standards and company policies
Serves as policy administrator in assigned location

Strong people management and leadership skills, motivational, supportive, assertive and decisive
Excellent verbal and written communication
Sound business sense, with the ability to analyze, prioritize, identify and implement solutions
Strong organization and time management skills
A comprehensive understanding of automotive servicing and the industry
Two years related experience in automotive service management
Completion of two-year college or technical school program recommended
Or an equivalent combination of education and experience
Current, valid driver’s license issued in state of residence
Equipment Safety Certification
ASE Certification C1– Service Consultant required
State Inspection License Required (where applicable)

ASE Certification P2 – Parts Specialist recommended
ASE Certification G1 – Maintenance and light repair recommended

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Service Manager - Stratham, NH

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