Service Manager

Key Scales Ford•Leesburg, FL

2d•Onsite

About The Position

Key Scales Ford is seeking an experienced and motivated Automotive Service Manager to lead our dealership’s service department. This leadership role is responsible for overseeing daily service operations, driving customer satisfaction, developing the service team, and ensuring profitability and efficiency. At Key Scales Ford we provide a level of professional service that truly set us apart from the rest. What differentiates us the most is our treatment of our customers with the utmost care and attentiveness. Key Scales Ford is not your typical dealership; we have an extraordinary team of employees and are looking to grow that team with passionate, motivated people.

Requirements

A minimum of 5 years of experience as a Service Manager is required
Strong focus on providing excellent customer service
Clean and valid Driver's License

Nice To Haves

Ford experience preferred
Previous experience with Reynolds & Reynolds is preferred

Responsibilities

Assist customers in servicing, repairing and explaining each service need.
Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
Keeps abreast of new products, features, accessories and attend product training as required.
Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.