Service Manager
Nissan Newport News•Newport News, VA
8h•$120,000 - $150,000
About The Position
The Service Manager at Nissan Newport News is responsible for overseeing the daily operations of the service department at our dealership in Newport News, Virginia. This individual will be an integral part of the management team, ensuring the smooth and efficient running of the service department while providing exceptional customer service to our clients. This is a full-time, individual contributor role with a base salary plus commission, offering a competitive compensation package of $120,000 to $150,000 per year paid semi-monthly.
Requirements
- High school diploma or equivalent; technical degree or certification preferred
- Minimum of 3 to 5 years of experience in an automotive service management role
- Strong leadership and communication skills
- Excellent customer service skills
- Proven track record of achieving and exceeding performance targets
- Extensive knowledge of automotive repair and maintenance procedures
- Ability to lead and motivate a team to deliver high-quality work efficiently
- Aptitude for problem-solving and decision-making
- Proficient in Microsoft Office and dealership management systems
- Valid driver's license with a clean driving record
- Ability to work flexible hours, including weekends as needed
Responsibilities
- Manage and supervise a team of service technicians, ensuring productivity and efficiency
- Maintain high levels of customer satisfaction by providing exceptional service and resolving any issues or concerns
- Develop and implement processes to improve service department performance and enhance customer experience
- Create and maintain service schedules, ensuring timely completion of repairs and maintenance
- Monitor and control department expenses, including labor costs, parts, and inventory
- Ensure compliance with all safety and environmental regulations
- Review and approve repair orders, ensuring accuracy and adherence to manufacturer and company standards
- Maintain positive relationships with customers and address any complaints or concerns in a timely and professional manner
- Work closely with other departments to meet dealership goals and objectives
- Stay updated on industry trends, new technologies, and best practices to improve service department operations
- Perform other duties as assigned by the General Manager
Benefits
- Comprehensive benefits package including health, dental, and vision insurance
- Paid time off and holiday pay
- Retirement savings plan with company match
- Professional development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
