Service Manager (86,500 - $113,900)

Irvine Company•Irvine, CA

43d•Onsite

About The Position

The Service Manager is responsible for the overall performance of the maintenance staff within a community. This position ensures that all maintenance functions are managed properly, including service requests, unit turns, common area cleaning, management of contractors and coordination of capital projects, as required.

Requirements

High School Diploma
Experience: Five to seven years supervisor experience in maintenance operations; knowledge of repair, tools and safe work practices.
Regular, consistent and timely attendance required
On call required for after hours emergencies; Schedule may require work on weekends, holidays and evenings
Occasional travel required
Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus
Ability to push/pull up to 118 pounds of force; ability to lift below waist up to 70 pounds and above waist 60 pounds
Valid California driver's license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company's MVR policy, and is part of the essential duties of this position.)

Nice To Haves

EPA certification, IFMA, IREM, BOMA designation preferred.

Responsibilities

Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensure a proactive approach is adopted for all key customer touch points.
Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention.
Leads, develops, coaches all maintenance associates; schedules daily activities, maintenance service requests and unit turns; conducts formal and informal meetings with associates including 1:1's, performance management process and associate feedback. Lead, coach and develop direct reports to create a culture of excellence and continuous learning.
Ensures community common areas and grounds are maintained according to company standards; conducts inspections, identifies and resolves any hazards; responsible for overseeing and/or completing all required preventative maintenance to ensure proper asset preservation
Coordinates and performs service requests in accordance with company standards; monitors unit turn times and coordinate vendor schedules; inspects all turns to ensure completed to standard; ensures supply rooms and work areas are clean, well organized and maintained according to company standards.
Works in collaboration with Maintenance Operations Director and Director of Project Management to ensure projects are performed timely and with minimal delay and disruption to residents and prospects; ensure contractors are working within aesthetic and safety expectations.
Manages maintenance budget; manages inventory of parts and supplies and ensure costs are minimized and adheres to budget; communicates and prepares required reporting outlining budget variances and recovery plan.
Monitors key performance metrics; ensures plans are in place to achieve company targets.
Promotes a safe working environment; ensures all work is completed adhering to company standards and OSHA guidelines; conducts safety training is completed as well as training in electrical, plumbing, HVAC, etc.