Service Manager (Levels I, II, III)

Resolute Industrial, LLC•Phoenix, AZ

2d•Onsite

About The Position

The Service Manager at Mobile Air is responsible for managing branch operations and supervising a team of 1-12 Service Technicians to enhance customer satisfaction and operational efficiency. This role emphasizes effective communication and collaboration with sales personnel to meet client needs.

Requirements

2-5 years of experience in the HVAC rental industry, preferably in management.
1-3 years of supervisory experience.
Proficiency in Microsoft Office and experience with MRP or rental software.
Strong organizational skills and independent work capability.
Detail-oriented with excellent communication abilities.
Ability to lift/move up to 50 lbs. safely.
Valid driver’s license and meets DOT and MVR requirements.
Customer service oriented with a mechanical aptitude and eagerness to learn.

Nice To Haves

Associate’s degree
2-year HVAC certificate
Universal Refrigeration Certificate

Responsibilities

Ensure timely and high-quality service for customer orders.
Oversee equipment installation, including gas connections and ductwork.
Adhere to safety protocols and use appropriate safety gear.
Conduct equipment start-ups, repairs, and maintenance of HVAC systems.
Manage logistics for equipment pick-up, reconditioning, and storage.
Leadership of the service team, fostering a positive work environment, and conducting performance evaluations.
Implement and monitor service processes to improve customer experiences.
Ensure safety practices and inventory management align with company standards.
Train Technicians on maintenance and installation of equipment.
Collect and respond to customer feedback to achieve operational goals.
Perform additional duties as assigned.