Service Manager

Eastern Propane•Danvers, MA

5d•$85,000 - $95,000

About The Position

This position is responsible for the day-to-day activities of the Service Department and sets a high standard for safety leadership, customer service and internal growth. The position supervises Service Technicians and Service CSR’s facilitating effective communication within the department along with other stakeholders in the district including sales, delivery and other staff. Sound decision making relative to the scheduling and assignment of service work to ensure timely and safe installation and servicing of products to meet customers’ needs. The anticipated pay range for this position is $85,000 to $95,000.

Requirements

Management experience or management degree preferred
3-5 years of relevant industry experience is a plus and not required
Candidate is required to reside within the office’s coverage area

Responsibilities

Ensure that all product sales, installations and servicing is handled in a timely, efficient and appropriate manner, including, but not limited to that they are performed consistent with all company policies and procedures, handbooks, manuals, and state and federal codes
Maintain a proficient working knowledge of the Company’s safety policies and procedures and implementing them in connection with all servicing and installations
Provide feedback and coaching to employees regarding performance, contributions and areas needing improvement on a consistent basis. Responsible for keeping Operations/Regional Manager informed of personnel related issues
Timely documentation and reporting of all accidents and work-related injuries
Ensure all service orders, completed tickets, daily logs, and payments collected from customers are turned in daily by service
Ensure all service & installation technicians are provided with appropriate documentation to be left at the customer location, i.e. safety packets
Ensure work assigned to service and installation technicians is completed safely, the service vehicles are kept clean and technicians present neat and clean uniform appearance.
Ensure that all work orders are priced accurately and put through billing in a timely manner
Ensure that all appointments with our customers are kept or otherwise notified of a change in scheduling
Ensure that Service Technicians and Service CSRs are providing customers with excellent customer service
Ensure that related equipment, such as regulators, hoods, bases, etc. are utilized efficiently
Customer satisfaction with regard to service inquiries is achieved
Be receptive to and competently use new technologies
Other duties as assigned