Service Manager

Restaurant Technologies•North Billerica, MA

32d•$90,000 - $110,000•Onsite

About The Position

As a Service Manager at Restaurant Technologies, you will lead a team of oil technicians installing, servicing and maintaining our total oil management systems with customer satisfaction and retention at the forefront. Your mission is to foster a positive, safety‑first environment where engagement, accountability, and service excellence thrive—developing and coaching your team to consistently exceed operational KPIs. While prior mechanical skills aren’t required, you bring a learning mindset and the willingness to grow in the technical aspects of our services. Partnering closely with the General Manager and cross‑functional teams, you’ll ensure reliable, on‑time service, proactive communication, and swift issue resolution—translating customer commitments into dependable outcomes that build loyalty and lasting relationships. Schedule, Location & Travel: Tuesday – Saturday or Sunday – Thursday; start time is flexible but ideally a 9 AM start. This is an onsite position with about 1 day per week on customer sites in the field. Travel up to 20% with minimal overnight travel expected. Salary: $90-000 – $110,000 plus a 15% bonus opportunity

Requirements

5+ years’ experience in operations or restaurant industry
Proven track record in managing customer service challenges which result in mutual wins
Comfortable working in fast paced, growth environment
Ability to motivate others and build highly engaged and effective teams
Self-aware; knows strengths and weaknesses and actively pursues ways to improve
Possesses managerial courage to say what needs to be said, address poor performance and lead courageously
Strong interpersonal communication skills and the ability to influence across the organization

Nice To Haves

2+ years of management experience including experience in managing performance, coaching, handling conflict and developing employees
Bilingual Spanish and English

Responsibilities

People Leadership: Responsible for leading and developing team to drive high performance and Restaurant Technologies values. Responsible for developing, managing and coaching depot employees in person and virtually. Accountable for workforce planning, training as well as workforce engagement, performance management, recognition, development and coaching. Leads the implementation of systems and processes to maintain a highly engaged workforce. Accountable for actively addressing engagement and individual performance issues.
Customer Service & Reliability: Responsible for executing high levels of customer service in an efficient manner. Collaborates with Regional Planner, Operations Support Admin and other functional partners to ensure ability to meet customer demand. Ensures that customers are satisfied and any inquiries, incidents and issues are resolved in timely manner.
Operational Performance: Responsible for achieving depot operations performance through continuous improvement practices and leading Operational Excellence. Specific responsibilities include: managing depot expenses, service and distribution performance through efficient operations. Responsible for leading safety, DOT and quality control management practices within a depot.