Service Manager

Great Western Leasing•Dallas, TX

16d•Onsite

About The Position

Great Western Trailer (GWT) is hiring a full-time Service Manager to lead our service department at our Dallas, TX facility. This role is responsible for overseeing all service departments, while supporting the Service and Sales teams to ensure exceptional customer service across all business lines. If youre a hands-on, results-driven leader with a background in trailer service operations, team development, and safety standards, we want to hear from you. Be a part of our team Apply now! Whats in it for you? Semi- Monthly Paychecks Get paid on time, every time. Weekday Schedule Monday-Friday, 8:00 AM 4:30 PM (No weekends!). Comprehensive Benefits Package Health, dental, vision, and life insurance. 401K, Flexible Spending & Health Savings Account options. Paid Time Off & Sick Leave Enjoy work-life balance. Employee Perks Discounts, Employee Assistance Program, and a $400 Benefit Card. Who Were Looking For GWT is looking for experienced leaders who are: Strong Leaders Able to motivate and develop teams while driving performance. Problem Solvers Quick thinkers who can troubleshoot and resolve operational challenges. Organized & Detail-Oriented Skilled at managing multiple priorities efficiently. Customer-Focused Committed to building strong relationships and delivering high-quality service. Effective Communicators Clear and professional with customers, employees, and vendors. Goal-Oriented Focused on achieving service goals and growing the department.

Requirements

High school diploma or GED.
Minimum 4 years of experience as a service manager.
Proven ability to grow a service department.
Strong leadership and communication skills.
Proficient in reading and creating reports, invoices, and office documents.
Comfortable using computer systems.
Must be able to read and write in English.
Ability to climb around, on, and under trailers.
Frequent standing, walking, reaching, stooping, kneeling, and crawling.
Regular sitting and frequent talking or hearing.
Use of hands and arms for handling tools and equipment.
Ability to lift and move up to 70 lbs.
Vision requirements include close, distance, and color vision, and the ability to adjust focus.
Operate equipment such as phones, computers, forklifts, yard goats, hand tools, welding equipment, and refrigerated trailers.

Nice To Haves

Bilingual (Spanish) is a plus.

Responsibilities

Manage the annual service budget.
Track daily progress and evaluate monthly goals.
Partner with leadership to develop plans for departmental growth.
Hire, train, and develop service personnel.
Collaborate with recruiting partners.
Lead weekly meetings to drive efficiency and alignment.
Create and manage a priority-based service schedule.
Assign work based on technician strengths and workloads.
Review and validate work orders before billing.
Analyze performance data to improve operations.
Direct trailer repair, maintenance, welding, and electrical service.
Partner with manufacturers for warranty support.
Maintain a robust safety structure in line with company standards.
Visit customers to assess service needs and ensure satisfaction.
Ensure availability and maintenance of shop tools and service equipment.
Manage service schedules and maintenance plans for company vehicles and equipment.