Service Manager
About The Position
Lint-X is seeking a highly organized, hands-on, and dependable Service Manager to lead our Service Division from our Patterson, NY office. This leadership position is responsible for overseeing field operations, project coordination, technician supervision, HR matters, safety, training, fleet oversight, and purchasing. The Service Manager will work in close daily proximity to the Owner, so the ability to maintain a smooth, respectful, and highly responsive working relationship is critical. This role requires someone who is coachable, adaptable, tech-savvy, and aligned with company leadership. Until departments within the division are established, this person will hold all service-related duties from above and act as the point of accountability for the entire division.
Requirements
- Extremely hardworking, dependable, and always on time
- Detail-oriented, organized, and calm under pressure
- Comfortable receiving regular, direct feedback and working directly with company leadership
- Highly responsive-you understand that speed demonstrates respect and is imperative to success
- Proactive and solutions-oriented-you don't let problems repeat
- A team builder who maintains professionalism, morale, and consistency
- Tech-savvy and eager to create, adopt and implement new systems, apps, and tools
- Someone with natural administrative strength -you're comfortable managing documents, tasks, follow-ups, and systems without feeling overwhelmed
Responsibilities
- Lead day-to-day operations for the Service Division
- Supervise and support field technicians across cleaning, repair and installation
- Manage scheduling, logistics, and customer service for all job types
- Ensure technician appearance, vehicles, tools, and equipment meet brand standards
- Review field documentation and implement quality control systems
- Train and mentor apprentices and existing team members
- Build and implement systems that improve productivity and accountability
- Manage purchasing of tools, equipment, and materials
- Ensure techs are equipped and supplies are tracked appropriately
- Handle all hiring, onboarding, terminations, absence management, and disciplinary action
- Conduct 30-day one-on-ones and quarterly reviews with service division staff
- Review and manage requests for raises or compensation adjustments
- Oversee service fleet operations including: Vehicle safety and routine cleaning and maintenance
- Legal compliance: NYS registration, inspection renewals
- Field staff adherence to fleet use policies
- Assist with Certificate of Insurance (COI) requests and coordination when needed
Benefits
- 2 weeks paid vacation after 6 months, paid holidays, and sick days in accordance with NYS Department of Labor.
- IRA with up to 3% company match after one year
- Eligibility for company profit-sharing program after applicable period
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
