Service Manager

Accel Air Systems • Santa Clara, CA

12d

About The Position

Founded in 2003, Accel Air Systems is a leading provider of Heating, Ventilation, and Air Conditioning (HVAC) services to the San Francisco Bay Area Commercial Building Sector. The company is a mechanical contracting firm specializing in Maintenance, Service, Repair, Retrofit and Construction. Accel Air Systems provides the technical expertise to consistently support a broad range of facilities including commercial office, laboratories, R&D, industrial, medical office, data centers, and manufacturing facilities.

Requirements

• 5–8+ years of service operations experience with 3+ years leading technicians/dispatch or service teams.
• Process oriented
• Solid written, verbal and customer service communication skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Proficiency in MS Office: Outlook, Word, and Excel
• College degree (preferred but not required)

Responsibilities

• Direct dispatch priorities and crew assignments; ensure timely communication to technicians and customers.
• Monitor work order lifecycle and resolve scheduling issues to maintain Service Level Agreement compliance.
• Monitor quality standards for troubleshooting, repairs, and execution.
• Verify technician certifications and enforce safe work practices (lockout/tagout, fall protection, etc.).
• Manage backlog/WIP health, margin protection, and invoice timeliness.
• Manage performance reviews, workload leveling, and training plans.
• Serve as escalation point for key accounts; resolve issues promptly.
• Use ERP/CMMS tools for scheduling, documentation, and analytics.

Benefits

• Competitive Salary
• Medical, Dental, and Vision Insurance paid 100% for the Employee
• Additional Company Sponsored Benefits: Basic Employee Life Insurance, Long Term Disability Coverage, Employee Assistance Program
• Voluntary Benefits: Employee Life Insurance, Spouse Life Insurance, Child Life Insurance, Short Term Disability, Accident, Employee Critical Illness, Spouse Critical Illness, and Child Critical Illness.
• 401k Plan (including a 3% Company Match Contribution)
• Paid Vacation, Sick Time and Company Holidays
• Quarterly profit sharing when profits allow

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed