Service Manager

Multiquip•San Bernardino, CA

3d•Onsite

About The Position

Multiquip is looking for an experienced Service Manager to lead operations at our ServicePlus Centers in San Bernardino and Fullerton. This is a high-impact leadership role responsible for driving service excellence, developing a skilled team, and ensuring every customer receives fast, accurate, and reliable support. You’ll oversee service writers, technicians, and coordinators while partnering with cross-functional teams to keep operations running smoothly and efficiently. If you’re a people-focused leader with strong technical knowledge and a passion for customer satisfaction, this role offers the chance to make a meaningful impact within a respected, industry-leading organization.

Requirements

5+ years of experience in equipment repair, maintenance, or service operations—ideally in power generation or construction equipment.
Demonstrated ability to manage teams and run efficient service operations.
Clear, professional communication; able to explain technical information to technicians, managers, and customers.
Strong relationship‑building abilities with employees, customers, and vendors.
Skilled problem-solver with a customer‑first mindset.
Ability to coach and motivate teams while promoting a respectful, inclusive workplace.
Ability to read and apply manuals, schematics, service bulletins, and regulatory guidelines.
Strong mechanical understanding of diesel engines, hydraulics, electrical systems, and diagnostic practices.
Proficient in diagnosing and resolving real-world equipment issues.
Proven experience developing and managing service teams.
Able to address performance issues constructively while maintaining positive team morale.
Consistent in recognizing strong performance and upholding policies and standards.
Leads by example and models MQ’s core values.
Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint).
Valid driver’s license with acceptable driving record.
Able to operate warehouse and shop forklifts.
Ability to travel within the U.S. and Canada as needed.
Regularly required to talk, hear, stand, walk, and sit; occasional lifting up to 50 lbs; must be able to stoop, kneel, and reach as needed. Includes vision requirements such as depth perception, color vision, and ability to adjust focus.

Nice To Haves

Bachelor’s degree in a technical or business field is a plus.
Familiar with web-based applications for work orders, CRM, service reporting, warranty processing, etc. (HubSpot preferred).

Responsibilities

Lead daily operations across two ServicePlus Centers, including scheduling, assigning jobs, and managing technician productivity.
Coordinate shop repairs and field service calls to ensure fast, efficient, and high-quality service completion.
Build strong customer relationships by addressing inquiries, resolving issues, and ensuring a positive service experience.
Manage and develop employees—overseeing performance, coaching, staffing needs, and time/expense approvals.
Assign work based on technician skill level, tooling, and job requirements to maximize efficiency.
Monitor shop and field operations using FieldAware, Geotag, and other tracking tools to ensure productivity and job progress.
Maintain service policies, processes, and safety procedures aligned with Multiquip’s EH&S standards.
Oversee parts and equipment inventory; ensure accurate records and timely replenishment.
Collaborate across departments to support seamless service operations and company-wide goals.
Ensure accurate reporting, documentation, and warranty evaluations.