Service Manager – Equipment Service Department

MICHIGAN IMPLEMENT INC • Dearborn, MI

1d

About The Position

Leading Edge Equipment is seeking a Service Manager to lead our service department in Michigan, North Dakota.

This role is responsible for the overall performance of the service department including technician productivity, workflow scheduling, customer satisfaction, and department profitability.

If you enjoy leading technicians, improving shop efficiency, and delivering a great customer experience, this is an excellent opportunity to grow your leadership career with a stable, growing John Deere dealership.

This position oversees the service team including the Service Writer and technicians and plays a key role in maintaining an organized, productive, and customer-focused service department.

Candidates with leadership experience in agriculture, diesel, heavy equipment, automotive, or fleet service environments are encouraged to apply.

Requirements

• Leadership experience in a service environment such as agriculture, diesel, heavy equipment, automotive, or fleet
• Strong understanding of service department operations including dispatching, estimating, and customer communication
• Ability to manage performance metrics and improve service operations
• Strong organizational and computer skills

Nice To Haves

• Dealership service leadership experience
• Familiarity with John Deere or similar OEM service processes
• Experience supervising service advisors or service writers

Responsibilities

• Manage daily shop operations, workflow, and technician scheduling
• Conduct daily service meetings to review priorities and coordinate work
• Dispatch jobs based on technician skill level, workload, and urgency
• Ensure jobs are staged properly with parts and approvals ready to minimize downtime
• Ensure customers receive clear repair estimates and status updates
• Address customer concerns and resolve escalated service issues
• Build strong relationships with customers and maintain high satisfaction levels
• Ensure work orders are opened accurately and updated throughout the repair process
• Review completed work orders for accuracy before billing
• Maintain proper warranty documentation and compliance with OEM and dealership policies
• Supervise the Service Writer and technicians
• Provide coaching, training support, and performance feedback
• Promote a safety-first culture focused on quality repairs and accountability
• Monitor department KPIs including technician efficiency, turnaround time, recovery rate, and customer satisfaction
• Manage department financial performance including labor sales, margins, and expenses
• Identify opportunities to improve workflow, productivity, and profitability

Benefits

• Health insurance with employer contribution
• Health Savings Account with employer contribution (example: $1,750 annually)
• Dental and vision insurance 100% employer-paid
• Employer-paid life insurance
• Short-term and long-term disability 100% employer-paid
• Employee Assistance Program (EAP)
• Optional wellness program (earn up to $900 per year)
• 401(k) retirement plan with employer contributions
• Paid holidays and paid time off
• Incentive and bonus opportunities
• Employee referral program
• Team lunches, company events, and annual celebrations
• Career development and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees