Service Manager - Airstream Las Vegas
About The Position
Airstream Las Vegas is actively seeking an experienced RV Service Manager to lead our Service Department operations , manage daily shop workflow, and drive customer satisfaction, technician productivity, and service profitability . This role is ideal for a proven Service Manager, Fixed Operations Manager, or RV Service Leader who excels in team leadership, operational efficiency, and delivering an exceptional customer experience. The Service Manager will oversee technicians, service advisors, scheduling, repair order management, warranty processes, and department performance metrics.
Requirements
- 3+ years of experience as a RV Service Manager, Assistant RV Service Manager, or Fixed Operations Leader
- RV dealership, or RV service operations experience REQUIRED
- Strong knowledge of: Service department workflow Technician dispatching Warranty administration Customer experience management
- Proven leadership and team-building skills
- Strong organizational and communication abilities
- Experience managing performance metrics and department profitability
- Ability to work in a fast-paced, customer-focused environment
Nice To Haves
- RV Service Management
- RV Service Operations
- Fixed Operations Leadership
- Dealership Management Systems (CDK, Reynolds & Reynolds, or similar)
- Warranty Claims & Manufacturer Compliance
- Technician Productivity Management
- CSI Improvement Programs
Responsibilities
- Manage all Service Department operations and daily shop performance
- Lead, coach, and develop service advisors, technicians, and support staff
- Monitor and improve service KPIs , including: Labor sales Technician productivity & efficiency CSI (Customer Satisfaction Index)
- Comebacks and quality control
- Oversee repair order (RO) flow , scheduling, and shop capacity planning
- Ensure compliance with manufacturer and warranty standards
- Partner with the Parts Department to improve workflow and inventory availability
- Resolve customer concerns and escalations professionally
- Maintain strong communication between Service, Sales, and Parts departments
- Drive continuous improvement in processes and team accountability
Benefits
- Competitive salary + performance-based bonus
- Medical, dental, and vision insurance
- 401(k) with company participation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
