Service Manager

Preston Automotive Group•Keller, VA

38d•$75,000 - $135,000

About The Position

Service Manager - Preston Ford of Keller Location: Keller, VA Preston Ford of Keller is seeking an experienced, motivated Service Manager to lead our growing service department. This is an exciting opportunity to join a respected dealership with a strong customer base, a supportive leadership team, and a culture built on integrity, teamwork, and high performance.

Requirements

Automotive service management experience required
Proven leader with a strong track record of "moving the needle" and excelling in key metrics such as HPR and ELR
Strong communication, leadership, and organizational skills
Proven ability to manage workflow, schedules, and team performance
Knowledge of Ford service processes is a plus
Ability to thrive in a fast-paced, customer-centric environment
Minimum 3-5 years of automotive service management experience
Proven leadership history with documented success "moving the needle" in key departmental metrics
Demonstrated ability to improve and maintain strong HPR (Hours Per Repair Order) and ELR (Effective Labor Rate)
Strong understanding of service department financials, forecasting, and KPI management
Ability to recruit, train, motivate, and retain high-performing service advisors and technicians
Excellent communication and customer service skills with the ability to resolve escalated issues effectively
Strong organizational and time-management skills with the ability to multitask in a fast-paced environment
Ability to create a positive, team-oriented culture focused on efficiency, quality, and customer satisfaction
Proficient in service workflow management, dispatching, and shop loading strategies
Thorough understanding of manufacturer warranty procedures, repair order documentation, and compliance
Ability to collaborate closely with Parts, Sales, and Fixed Ops leadership to achieve overall dealership goals
Knowledge of safety regulations, shop compliance requirements, and OSHA guidelines
Valid driver's license with a clean driving record

Nice To Haves

Knowledge of Ford service processes is a plus
Experience with CDK Drive (Dealer Management System) is a huge plus
Ford dealership or Ford service department experience is a major plus

Responsibilities

Lead, coach, and develop service advisors, technicians, and support staff
Manage daily service department operations to ensure efficiency and productivity
Maintain exceptional customer satisfaction and handle escalated concerns
Monitor department performance, profitability, and KPIs
Ensure compliance with dealership, manufacturer, and safety standards
Create a positive, customer-focused environment that drives repeat business