Service Manager

Conrad's Tire Express and Total Car Care • Parma, OH

27d

About The Position

Coordinates activities of technicians engaged with servicing and repairing cars, trucks, SUVs, crossovers and other automotive vehicles. Sells necessary automotive supplies, accessories and required repairs to the customer for their automotive vehicle. Supervises shop area to maximize profit level of the store.

Requirements

• Length of training to perform at minimum levels: 1 to 2 years
• Valid driver's license required.
• 4+ years' experience and an automotive technician.
• Working knowledge of automotive systems.
• Proficient use of tools and equipment used in the repair and service of automotive vehicle systems.

Responsibilities

• Schedules daily repair work of the back shop staff (automotive technicians, alignment technicians, and tire/lube technicians) based on availability of equipment and personnel.
• Assists in the repair, diagnoses and estimates of system(s) repair costs(s). Secures customer approval to perform repairs.
• Inspects and drives repaired vehicles to verify repairs.
• Keeps inventory of repair parts and equipment and requisitions replacements stock within guidelines of inventory control.
• Performs miscellaneous service work of job assignments, such as opening and closing store and stocking of tires.
• Ensures equipment is clean and working properly. Analyzes defective equipment to determine cause of trouble and performs repairs on equipment.
• Collects cash from customer for purchases and makes change, and/or charges purchases using customer's credit card.
• Trains workers and demonstrates repair and maintenance of vehicles.
• Evaluates performance of technicians and back shop personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Repair and Maintenance
• Education Level: No Education Listed
• Number of Employees: 251-500 employees