Bartlesville, OK - Service Manager

P&K Equipment • Bartlesville, OK

5d • Onsite

About The Position

Manages service department operations within the dealership to maximize return on investment through optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel.

Requirements

• Minimum 1 year experience in Service Department operations or related field.
• High school diploma or GED equivalent.
• Ability to use standard computer software applications such as Microsoft Office (Word, Excel, etc.) and internet functions.
• Good human relations and effective oral and written communication skills.
• Basic understanding of financial principles relative to Service Department operations.
• Familiar with John Deere and competitive products.
• Ability to analyze and interpret internal reports.

Responsibilities

• Develops and follows an annual service budget to provide realistic, attainable and measurable profit goals compatible with overall dealership financial and operational goals.
• Recruits and hires service personnel and develops and retains key talent through individual development plans.
• Coordinates recruiting of new talent utilizing local technician training programs.
• Maintains all management reports necessary to audit the performance of department and individual employees.
• Develops, maintains, and adheres to a priority system for scheduling all service work, both customer and internal.
• Ensures that all manufacturer warranty and Product Improvement Program (PIP) claims are completed and filed in a timely manner according to manufacturer’s requirements.
• Schedules and assigns job and work areas to employees according to their skills and knowledge.
• Monitors shop employees so that all duties are performed in a safe and efficient manner.
• Maintains a clean and organized shop and office and supports all company safety initiatives.
• Ensures that Service Department is equipped with the necessary tools and service equipment is available and maintained in good working order.
• Makes recommendations regarding the purchase of service vehicles, correctly maintains vehicles and completes required maintenance records.
• Coordinates dealership training program and service-related customer clinics.
• Always conducts self in a professional manner, inside and outside the dealership.
• Monitors metrics on a monthly basis to assure achievement of departmental goals.
• Performs other functions or duties as directed by management in line with the objectives of the dealership.

Benefits

• Competitive Pay
• Health, Dental, Vision Insurance (Company sponsored Healthcare starts the first day of the month after you start with P&K)
• Company Paid Life Insurance
• 401k Match
• Paid Time Off & Holiday Pay (Starting Day 1 with P&K!)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees