Service Manager

Advance Industrial Group•Marietta, GA

About The Position

At AIM, we don’t just hire employees, we hire team members committed to excellence. We believe in building lasting relationships with both our customers and employees. We offer a supportive, team-oriented work environment with a strong focus on skill development, safety, and career growth. Join a company that values integrity, professionalism, and long-term development. We are seeking a highly motivated and experienced HVAC Service Manager to lead our service department. The ideal candidate will oversee all HVAC service operations, manage a team of technicians, ensure customer satisfaction, and drive growth. This position requires a strong background in HVAC systems, excellent leadership skills, and a commitment to quality service.

Requirements

Minimum of 5 years of experience in the HVAC industry, with at least 2 years in a supervisory or management role.
In-depth knowledge of HVAC systems, installation, and maintenance.
Proven ability to lead and motivate a team.
Strong problem-solving skills and decision-making abilities.
Excellent communication and interpersonal skills.
Strong focus on customer satisfaction.
Proficiency with HVAC diagnostic tools and software.
EPA Universal
Valid Drivers License
High school diploma or equivalent required.

Nice To Haves

HVAC certification - NATE, etc. preferred.
Technical degree or equivalent training in HVAC preferred.
Experience with scheduling/dispatch software is a plus

Responsibilities

Supervise and lead HVAC service technicians.
Recruit, onboard, train, and mentor team members to maintain a skilled workforce.
Conduct performance evaluations and support ongoing professional development.
Provide technical guidance and troubleshooting support to technicians as needed.
Monitor service tickets and workload distribution to maintain efficiency and responsiveness.
Ensure service operations are completed on time, within scope, and to company standards.
Serve as a primary point of contact for service customers.
Respond promptly to inquiries, concerns, and feedback.
Provide accurate estimates and recommendations for repairs, maintenance, and system upgrades.
Build and maintain strong client relationships and a high level of customer satisfaction.
Ensure all service work meets company standards, industry codes, and regulatory requirements.
Conduct job site visits and quality checks on completed work.
Lead safety meetings and training sessions.
Enforce safety procedures and compliance protocols.
Monitor and maintain inventory of tools, equipment, and service parts.
Coordinate ordering and stocking of necessary materials.
Build and maintain relationships with suppliers and vendors.
Manage the service department budget with a focus on profitability and cost control.
Review and approve service-related invoices and documentation.
Maintain accurate service records, maintenance logs, certifications, and compliance documentation.
Track service performance metrics and generate operational reports.
Provide updates to leadership on service performance and department needs.
Identify and implement process improvements to enhance efficiency and customer satisfaction.
Stay current on HVAC technology, tools, and industry best practices.
Work closely with sales, installation, and administrative teams to ensure seamless service operations and customer support.