Service Manager

T&J Companies•Halfmoon, NY

10d•$60,000 - $80,000•Onsite

About The Position

The Service Manager is responsible for managing the day-to-day operations of field technicians and ensuring customer needs are met on time and within scope.

Requirements

Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Proficient in Microsoft Office Suite (Outlook, Excel, Word, One Drive) or related software
Excellent organizational skills and attention to detail
Basic understanding of clerical procedures and systems such as recordkeeping and filing
Ability to work independently
Experience working in a similar role is required
High School Diploma or equivalent is required
Candidates must be authorized to work in the United States
Candidates must be willing to relocate before starting work as this position is required to be onsite Monday-Friday
Candidates must pass a drug test and background check prior to starting work
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times

Nice To Haves

Knowledge of the Electrical / Facility Services industry is preferred

Responsibilities

Manage day to day operations of field technician
Manage technicians time each day and communicating with them before overtime is incurred
Answer phone calls from technicians in real time, offering assistance for any issues they encounter
Build and submit proposals to clients
Conduct routine housekeeping tasks such as following up on open proposals, open parts orders, etc.
Work with VP of Field Operations to assign emergency work orders to technicians
Additional duties as assigned