Service Manager

Current Opening•Williston, ND

12h

About The Position

No matter the role, everyone at a MidCentral company brings it. EVERY. DAY. Our smart, gritty team supports, challenges, and motivates each other to think hard and work harder— from our headquarters in OKC to our field offices in Colorado, North Dakota, Oklahoma, Pennsylvania, Texas, and Utah. Whether it's asset management, field services, Assembly Maintenance & Overhaul (AMO), MidCentral and PowerStream's scalable, data-driven solutions reduce costs and increase productivity for our customers. We shorten timelines. We increase uptime. And we push the energy industry forward. Got what it takes to join us? Bring it. Position Summary: The Service Manager is responsible for overseeing all aspects of service operations for mobile power generation equipment, including installation, maintenance, troubleshooting, and repair. This role ensures service quality, technician performance, customer satisfaction, and compliance with safety and regulatory standards.

Requirements

Policies, practices, and procedures of PowerStream Dynamics/MidCentral Energy
Adhere to Health, Safety, and Environmental (HSE) procedures and guidelines, as well as safety practices in the industry
Policies, practices, and procedures of safety practices associated with product assembly and disassembly
Principles of customer service
Mobile generation and control systems
Technical understanding of mechanics and machinery
Identify and demonstrate proper use of all tools associated with assigned jobs
Public speaking
Strong math skills
Excellent interpersonal and communication skills
Excellent organizational skills and time management
Excellent conflict resolution skills
Product Knowledge
Basic computer knowledge
Attention to detail
Leadership skills
Analytical and problem-solving skills
Practice and foster safe work methods, identify workplace hazards, and use appropriate safety equipment
Establish and maintain effective working relationships with staff, professional colleagues, and the public
Multitask and prioritize effectively in a fast-paced environment
Work a flexible schedule which may include evenings and/or weekends and holidays and during emergency situations such as inclement weather
Respond to emergency situations
Mentorship of employees
Identify processes and streamline inefficiencies
Required to walk, sit, and stand for long periods of time
Push, lift, and carry up to 50 lbs
Bend, stoop, kneel, and move intermittently throughout the day
May be exposed to fumes, odors, dust, moving mechanical parts, and vehicles
Exposure to extreme weather conditions, such as heat, cold, rain, snow, and ice
Exposure to potentially hazardous areas, such as oil rigs, construction sites, and heavy machinery
Technical degree or certification in electrical system, power generation, or closely related field
Five (5) years of power generation service or field operations, at least two (2) of which were in a supervisory role OR equivalent combination of education and experience to successfully perform the duties of the job
This position is safety sensitive. It is subject to pre-employment and/or periodic background checks, motor vehicle records (MVR) and drug testing.

Responsibilities

Lead and manage service operations for mobile/temporary power systems across customer sites and internal projects
Supervise, schedule, and support field service technicians to ensure timely, high-quality service delivery
Oversee equipment commissioning, diagnostics, repairs, and preventive maintenance of mobile generators and related components
Serve as the technical escalation point for complex field issues, supporting root cause analysis and resolution
Ensure compliance with safety protocols, industry regulations, and environmental standards
Coordinate parts inventory, maintenance schedules, and service documentation
Maintain customer relationships by responding to service needs and ensuring satisfaction
Track service and performance metrics, reporting regularly to leadership
Coach and mentor employee development
Support business development by identifying upsell opportunities and contributing to service proposals or contracts
Ability to travel to job sites as needed
Other duties as assigned