Service Manager

Wastequip•Pacific, WA

37d•$105,000 - $115,000•Onsite

About The Position

Wastequip WRX Division is looking to hire a Service Manager for our Pacific, WA location. In this role the successful candidate will Manage a team of Technicians that will work on Streetsweepers, Vacs and Refuse trucks. In most cases the trucks will be providing warranty support, and repair to independent haulers who need work done on the trucks. This is a full-time position with great benefits including but not limited to Health Insurance, 401K Plan, Paid Vacation/Sick time, and so much more Salary Range: $105,000 - $115,000 (based on experience). Description Summary of essential job functions Manager the service department which includes, the service scheduler and technicians Leading, coaching, and developing direct reports Championing a safety-first culture Financial responsibility for entire operation, including Developing annual operating plans and other financial reports Tracking throughput for on time delivery and work to meet customer’s requirements Controlling, monitoring, and adjusting inventory levels and staffing as required to meet current market conditions and forecasted plans Supporting sales department in meeting customer’s delivery requirements Communicate with customers on site and/or at customer sites. Work with intercompany team partners to cross sell. Work with intercompany team partners to solve customer issues or repair needs or warranty. Ideal Candidate Attributes Cross-functional, dynamic leader with a strong bias toward delivering results and providing customers with the highest level of service possible including following up on any and all open issues and driving those to completion Attention to detail, ability to work in a fast-moving, team-oriented environment, and effective interpersonal, communication, and time management skills. Knowledge and ability to discuss aspects in the field of HD maintenance, Service and repair and form a plan with customer and/or site team. Ability to inspect HD refuse equipment on customer site. Have Knowledge or hands on experience in the field of Welding, Auto Electrical, Pneumatic, and Hydraulic Components. Qualification: Experience in Body Parts, Suspensions, and Chassis in the heavy-duty parts industry. 5+ years of experience in Management. Able to work in a fast-paced environment. Experience using ERP Systems and Microsoft Office programs (Excel). Clean Driving record Able to travel domestically Company Benefits: • 2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up Medical Plans • Prescription (Rx) Insurance • Health Savings Account (HSA) • 2 Dental Plan Options - Base Dental and Buy-Up Dental Plans • Vision Insurance • Flexible Spending Accounts (FSA’s) • Health Care FSA • Dependent Care FSA • Company Paid Base Life Insurance • Company Paid Accident, Death & Dismemberment Insurance • Company Paid Business Travel Accident Insurance • Company Paid Disability Insurance ▪ Short-Term Disability (STD) and Base Long-Term Disability (LTD) Insurance • Employee Assistance Program (EAP) • Voluntary Hospital, Accident & Critical Illness (Cancer) Insurance • 401(K) Retirement Plan with 50% Company Match • Voluntary Pet Insurance • Vacation and Personal/Sick Time • Paid Grandparent Leave • Paid Bonding Leave • Adoption Assistance • Education Assistance (Tuition Reimbursement) About Wastequip Wastequip got its start in 1989 with containers and compactors. But, today, we have evolved into so much more than just a manufacturer of high-quality steel containers and compactors. We are the waste industry’s only All-in-One solutions provider – from carts and containers to collect waste to hoists and trash trucks to move the waste to parts, service and technology to keep your operation running smoothly. While we’re proud to be North America’s leading manufacturer of waste handling equipment, we are equally proud to be a driving force for enhanced sustainability across the waste industry. We are consistently striving to improve our own operations while making it easier for our customers to do the right thing – building a brighter future for all. Join North America’s Largest Manufacturer of Waste Handling Systems! At Wastequip, we’re more than just a manufacturer—we’re the only all-in-one solutions provider in the waste industry. From carts and containers to hoists, trucks, parts, service, and cutting-edge technology, we power the entire waste management process. As North America’s leading waste-handling equipment manufacturer, we’re not just shaping the industry—we’re driving innovation and sustainability. With continuous growth and new opportunities, Wastequip is the perfect place to build a rewarding career and make a real impact. Come be part of a team that’s shaping the future of waste management! So Many Reasons to Join the Wastequip Team Wastequip strives to attract top talent through a competitive benefits package that includes medical, dental and vision plans. Here’s a brief overview of our benefits: Health Care. Our health care benefits include medical, dental and vision plans for all regular, full-time employees. Short- and Long-Term Disability. Wastequip pays for non-occupational illnesses and injuries at no cost to employees. This benefit is available to all regular, full-time employees. 401k Retirement Plan. Employees can contribute a percentage of their weekly gross wages, up to the annual IRS maximum, and Wastequip will provide a company match. Paid Time Off (PTO). Wastequip offers a flexible approach to time off. Our policy allows employees to set their own priorities and receive regular pay for vacation, illness, family emergencies, personal time, inclement weather, personally observed holidays and more. Holidays. Wastequip observes 10 paid company holidays during each calendar year. Tuition Reimbursement. Wastequip understands the importance of personal and professional development and encourages employees to continue their professional education. To support employee career development, we have established a reimbursement program that covers expenses for approved coursework. Wastequip’s internship program provides students and recent graduates with incredible career-related experiences. We strive to give our interns transferrable skills, networking opportunities and strong professional portfolios. We offer paid summer internships in the following departments: Research Marketing IT Operations Human Resources ... and more Wastequip is committed to developing our employees. We provide each individual with the resources and support necessary to grow personally and professionally. Our career growth tools include company training, off-site classes, cross-divisional experiences, collaborative projects and more. We offer our employees the opportunity to share their creativity in an open environment and encourage them to offer new ideas to improve efficiency, effectiveness and profitability in every area of the company. Because we invest in our employees, Wastequip is committed to promoting from within and identifying future leaders from our own workforce. Wastequip actively supports charitable activities across all divisions through employee time, monetary and product donations. Each division has the flexibility to identify and support the charitable causes that are most important to the employees and the communities in which they work. Employee-designed volunteer and charitable programs have a huge impact on smaller communities and organizations that might otherwise be overlooked. Our employees have participated in the following charitable activities: Community cleanups Charity runs/walks Local food bank donations School supplies donations Wastequip is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. All qualified applicants and employees are considered and evaluated for employment without regarding to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, age, disability, genetic information, military status, or any other class protected by applicable law. Wastequip will provide reasonable accommodations to allow an applicant to participate in the hiring process if requested.

Requirements

Experience in Body Parts, Suspensions, and Chassis in the heavy-duty parts industry.
5+ years of experience in Management.
Able to work in a fast-paced environment.
Experience using ERP Systems and Microsoft Office programs (Excel).
Clean Driving record
Able to travel domestically

Nice To Haves

Cross-functional, dynamic leader with a strong bias toward delivering results and providing customers with the highest level of service possible including following up on any and all open issues and driving those to completion
Attention to detail, ability to work in a fast-moving, team-oriented environment, and effective interpersonal, communication, and time management skills.
Knowledge and ability to discuss aspects in the field of HD maintenance, Service and repair and form a plan with customer and/or site team.
Ability to inspect HD refuse equipment on customer site.
Have Knowledge or hands on experience in the field of Welding, Auto Electrical, Pneumatic, and Hydraulic Components.

Responsibilities

Manager the service department which includes, the service scheduler and technicians
Leading, coaching, and developing direct reports
Championing a safety-first culture
Financial responsibility for entire operation, including Developing annual operating plans and other financial reports
Tracking throughput for on time delivery and work to meet customer’s requirements
Controlling, monitoring, and adjusting inventory levels and staffing as required to meet current market conditions and forecasted plans
Supporting sales department in meeting customer’s delivery requirements
Communicate with customers on site and/or at customer sites.
Work with intercompany team partners to cross sell.
Work with intercompany team partners to solve customer issues or repair needs or warranty.