Service Manager - Additional Services

SCMZ • Tampa, FL

23h • $57,000 - $62,000 • Onsite

About The Position

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family. This position is on-site and reports to our Tampa , Florida branch. Join Our Team as a Service Manager of Additional Services! We’re looking for a hands-on leader to guide a team of Additional Service Technicians providing specialty pest solutions like termite control, mosquito treatments, wildlife removal, and insulation services. Our ASM will provide training, ensure quality, and keep our customers’ homes and businesses pest-free.

Requirements

• High School Diploma or GED, preferred.
• 1+ year of pest control experience and prior management experience in the service industry.
• Must be 21 years of age or older and possess a valid driver’s license, as driving a company vehicle is an essential function of this role.
• Driving record must meet the company’s insurance standards.
• Earn and maintain state-required training and pest control licensing if applicable (provided).

Responsibilities

• Interview, hire, onboard, and develop Additional Service Technicians through structured field training, ongoing coaching, and performance management.
• Lead quality control and safety efforts by conducting ride-alongs, auditing service tickets, inspecting trucks and equipment, and ensuring compliance with company standards and state and local regulations.
• Own customer experience for Additional Services by auditing customer accounts, resolving service issues and complaints, reviewing online feedback, and administering coaching or documentation as needed.
• Support revenue and service effectiveness by educating technicians on sales assist opportunities, identifying additional service needs, and partnering closely with Sales, Field Managers, and the General Manager.
• Manage operational systems and assets including inventory, chemicals, equipment, GPS and driving data, and service route efficiency.
• Support service delivery by completing routes as needed, responding to high priority or emergency jobs, and assisting technicians in the field.
• Maintain operational and financial accountability by completing incident reporting, adhering to assigned budgets, submitting expenses, and participating in weekly key manager meetings.

Benefits

• Weekly Pay – get paid every Friday!
• This position offers an hourly base pay range of ($57,000 - $62,000)/hour , with additional compensation opportunities.
• Paid sick and vacation time alon g with 10 company-paid holidays
• Comprehensive medical, dental, and vision insurance options, including a Health Savings Account (HSA).
• Short-term and long-term disability coverage, plus voluntary life insurance.
• 401(k) with a competitive match: 100% of the first 3% contributed and 50% of the next 2%.
• Access to the Employee Assistance Program (EAP)
• Discounted pest control services for employees and their friends/family.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees