Service Manager

Oasis Powersports • Marion, IL

16d

About The Position

Oasis Powersports is a leading destination for powersports enthusiasts, offering a comprehensive range of powersports, parts, accessories, and apparel. Our commitment to exceptional customer service and our passion sets us apart. As we continue to grow, we are looking for an experienced and dedicated Service Manager to join our team and lead our service department. Job Description: The Service Manager at Oasis Powersports will be responsible for overseeing all aspects of the service department, ensuring that we deliver top-notch service to our customers. This role requires a strong leader with a deep understanding of motorcycle maintenance and repair, excellent customer service skills, and the ability to manage and motivate a team of service technicians.

Requirements

• High school diploma or equivalent; technical or vocational training in motorcycle repair preferred.
• Previous experience in a service manager role, preferably within the motorcycle or automotive industry.
• Extensive knowledge of powersports and related service procedures.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Proficiency with service management software and basic computer applications.
• Ability to work flexible hours, including weekends and holidays.

Nice To Haves

• Valid motorcycle license preferred.

Responsibilities

• Oversee the daily operations of the service department, ensuring efficiency and high-quality service.
• Manage and mentor a team of service technicians, providing training and support as needed.
• Schedule and coordinate service appointments, ensuring timely and accurate completion of work.
• Communicate with customers to understand their service needs, provide estimates, and keep them informed about the status of their repairs.
• Maintain a clean, organized, and safe service area.
• Monitor and manage department performance metrics, including productivity, profitability, and customer satisfaction.
• Ensure compliance with company policies and procedures, as well as industry regulations and standards.
• Order and maintain inventory of parts and supplies necessary for the service department.
• Handle customer complaints and resolve issues in a professional and timely manner.

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Employee discount on parts, service, and merchandise.
• Paid time off and holiday pay.
• Opportunities for ongoing training and professional development.
• Supportive and passionate work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED