Service Manager

Brandt Tractor

27d

About The Position

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand, and Australia, we are a global team with one shared purpose. It’s our mission to enable our customers’ success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and the industry-leading brand John Deere. Our Sunshine branch is seeking a Service Manager to lead our Agriculture, Construction, and Forestry Service Department, overseeing a skilled team that services the full range of John Deere equipment.

Requirements

Strong mechanical background, with hands-on experience and sound knowledge of Agriculture, Construction, or Forestry equipment.
Highly motivated to provide a clean, safe and efficient service department.

Nice To Haves

Operations and management experience would be beneficial.
People leadership experience would be beneficial.

Responsibilities

Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction.
Creates annual Service Department goals and budget in alignment with the organisation’s financial and operational objectives.
Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
Review work orders for completeness and accuracy before customer billing
Ensures all departmental tools, equipment and vehicles are in good working order.
Manages recruiting, staffing and employee development activities for employees reporting to this position.
Lead a team of over 10 skilled technicians.