Service Manager

Ambient Enterprises•Hudson, OH

About The Position

MMIH Systems Group is a growing company in the evolving field of HVAC Serveries, and we strive to make buildings work better. Specializing in optimizing complex building HVAC systems, our team's diverse skill set deliver livers value to our clients from the design stages of new construction through the operation of existing buildings. Our HVACHVAC service team provides start-up services for complex HVAC equipment from a wide range of manufacturers, as well as ongoing preventive maintenance, break/fix repair, and equipment retrofit services, as well as ongoing preventive maintenance, break/fix repair, and equipment retrofit services. The MIH team consists of experienced industry-leading professionals, focused on cost-effective solutions to our clients. The Role : Service Manager We have an incredible opportunity to build a new Service team in the Hudson, Ohio area and we’re looking for a Service Manager to understand, and exceed, our customer expectations, so that MIH is their preferred supplier for our best-in-class products and services. We’re looking for an experienced HVAC professional who will work with regional leaders and be our primary executive responsible for the goals of the local Service department.

Requirements

10+ years of relevant work experience.
HVAC knowledge with hands-on industry experience.
Strong computer skills for data entry and retrieval.
Excellent written and verbal communication skills.
Detail-oriented with strong analytical and problem-solving abilities.
Effective leadership, teamwork, and decision-making skills.
Ability to recruit, train, and motivate talent.
Experience managing and growing an organization.
Strategic thinker with operational execution expertise.
Ability to drive immediate and long-term business impact.
High school diploma or general education degree (GED).
Knowledge of Microsoft Word, Microsoft Outlook, Microsoft Excel.
Valid driver's license.

Nice To Haves

Knowledge of Human Machine Interface (HMI); Machine-to-Machine Interface (M2M); and proprietary computer software (preferred).

Responsibilities

Develop and execute business growth strategies with sales and business development teams.
Oversee multiple revenue streams, including maintenance contracts, service, major projects, parts sales, and warranty services.
Manage revenue forecasting, labor billing rates, and manpower planning.
Facilitate cross-department collaboration to align service activities with company goals.
Supervise office staff and field technicians, ensuring compliance with performance standards and policies.
Develop and manage technical training and safety programs, including documentation and training sessions.
Lead and develop the service team to enhance customer satisfaction.
Conduct quality assurance checks and address customer service issues.
Review field service reports to monitor projects, maintenance contracts, and services.
Manage department billing in coordination with the accounting department.
Assist in securing high-value service contracts and clients.
Ensure efficient use of manufacturer/vendor websites for replacement parts and support.