Service Manager

Hilltop Residential Management LLC•Richmond, TX

13d

About The Position

Service Manager - Villas at River Park West At Hilltop Residential, we are proud of our vibrant culture. We are a world-class real estate investment company that provides unparalleled excellence to our customers and investors. Hilltop is dedicated to creating an unforgettable experience not only as a great place to live, but also a great place to work, and we are honored to have received the recognition as a Great Place to Work three years in a row, as well as being named a Top Workplace by the Houston Chronicle! If you want to be a part of a fast-growing company that puts their employees first – Hilltop Residential is it! Hilltop Residential Offers Great Benefits! • Competitive Pay • 401k with Company Match • Comprehensive Medical, Dental and Vision Plans • Paid Life Insurance • Employee Referral Program • Short and Long Term Disability • Paid Time Off • Employee Rent Discount Program • Rapidly Growing Company with Opportunities for Growth

Requirements

1+ years of hands-on general maintenance experience
Strong proficiency with property management software systems
Availability to work a flexible schedule, including weekends
Rotating on-call responsibility for after-hours emergencies
EPA/HVAC license or certification
Valid driver's license and/or access to reliable transportation

Responsibilities

Organize, prioritize, and guarantee service requests and repairs are made correctly and in timely manner
Inspect grounds, buildings, and other community features daily to minimize liability concerns and ensure excellent curb appeal at all times
Oversee turnkey operations; ensure vacant units are made rent-ready in a timely manner
Understand and execute service requests using computer software systems daily
Perform turnkey work as required and ensure all make-readies are inspected
Follow the standard operating procedures
Keep basic knowledge of local and state codes for permitting, sign ordinances and pool regulations
Follow and enforce the company's policies and procedures
Communicate effectively with residents, fellow associates, vendors, and supervisors
Work with community director to handle maintenance-related resident problems
Assist community director with documenting counseling sessions with maintenance staff
Maintain a preventative maintenance program to minimize emergency and service repairs
Maintain hazard communications program; teach and promote safe work practices
Assist with recruiting, hiring, and training of quality staff; recommend promotions and terminations when necessary
Work with community director to obtain competitive bids for maintenance-related expenses
Understand and adhere to budget guidelines
Purchase supplies and vendor services using standard purchase order systems and proper bidding procedures under the supervision of community director
Monitor inventory and maintain appropriate levels of parts and supplies