Service Manager

Wastequip • Lakeland, FL

9d

About The Position

Wastequip WRX Division is looking to hire a Service Manager for our Lakeland, FL location. In this role the successful candidate will Manage a team of Technicians that will work on Streetsweepers, Vacs and Refuse trucks. In most cases the trucks will be providing warranty support, and repair to independent haulers who need work done on the trucks. This is a full-time position with great benefits including but not limited to Health Insurance, 401K Plan, Paid Vacation/Sick time, and so much more Description Summary of essential job functions Manager the service department which includes, the service scheduler and technicians Leading, coaching, and developing direct reports Championing a safety-first culture Financial responsibility for entire operation, including Developing annual operating plans and other financial reports Tracking throughput for on time delivery and work to meet customer’s requirements Controlling, monitoring, and adjusting inventory levels and staffing as required to meet current market conditions and forecasted plans Supporting sales department in meeting customer’s delivery requirements Communicate with customers on site and/or at customer sites. Work with intercompany team partners to cross sell. Work with intercompany team partners to solve customer issues or repair needs or warranty. Ideal Candidate Attributes Cross-functional, dynamic leader with a strong bias toward delivering results and providing customers with the highest level of service possible including following up on any and all open issues and driving those to completion Attention to detail, ability to work in a fast-moving, team-oriented environment, and effective interpersonal, communication, and time management skills. Knowledge and ability to discuss aspects in the field of HD maintenance, Service and repair and form a plan with customer and/or site team. Ability to inspect HD refuse equipment on customer site. Have Knowledge or hands on experience in the field of Welding, Auto Electrical, Pneumatic, and Hydraulic Components.

Requirements

• Experience in Body Parts, Suspensions, and Chassis in the heavy-duty parts industry.
• 5+ years of experience in Management.
• Able to work in a fast-paced environment.
• Experience using ERP Systems and Microsoft Office programs (Excel).
• Clean Driving record
• Able to travel domestically
• Attention to detail, ability to work in a fast-moving, team-oriented environment, and effective interpersonal, communication, and time management skills.
• Knowledge and ability to discuss aspects in the field of HD maintenance, Service and repair and form a plan with customer and/or site team.
• Ability to inspect HD refuse equipment on customer site.
• Have Knowledge or hands on experience in the field of Welding, Auto Electrical, Pneumatic, and Hydraulic Components.

Responsibilities

• Manager the service department which includes, the service scheduler and technicians
• Leading, coaching, and developing direct reports
• Championing a safety-first culture
• Financial responsibility for entire operation, including Developing annual operating plans and other financial reports
• Tracking throughput for on time delivery and work to meet customer’s requirements
• Controlling, monitoring, and adjusting inventory levels and staffing as required to meet current market conditions and forecasted plans
• Supporting sales department in meeting customer’s delivery requirements
• Communicate with customers on site and/or at customer sites.
• Work with intercompany team partners to cross sell.
• Work with intercompany team partners to solve customer issues or repair needs or warranty.

Benefits

• 2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up Medical Plans
• Prescription (Rx) Insurance
• Health Savings Account (HSA)
• 2 Dental Plan Options - Base Dental and Buy-Up Dental Plans
• Vision Insurance
• Flexible Spending Accounts (FSA’s)
• Health Care FSA
• Dependent Care FSA
• Company Paid Base Life Insurance
• Company Paid Accident, Death & Dismemberment Insurance
• Company Paid Business Travel Accident Insurance
• Company Paid Disability Insurance
• Short-Term Disability (STD) and Base Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Voluntary Hospital, Accident & Critical Illness (Cancer) Insurance
• 401(K) Retirement Plan with 50% Company Match
• Voluntary Pet Insurance
• Vacation and Personal/Sick Time
• Paid Grandparent Leave
• Paid Bonding Leave
• Adoption Assistance
• Education Assistance (Tuition Reimbursement)
• Health Care. Our health care benefits include medical, dental and vision plans for all regular, full-time employees.
• Short- and Long-Term Disability. Wastequip pays for non-occupational illnesses and injuries at no cost to employees. This benefit is available to all regular, full-time employees.
• 401k Retirement Plan. Employees can contribute a percentage of their weekly gross wages, up to the annual IRS maximum, and Wastequip will provide a company match.
• Paid Time Off (PTO). Wastequip offers a flexible approach to time off. Our policy allows employees to set their own priorities and receive regular pay for vacation, illness, family emergencies, personal time, inclement weather, personally observed holidays and more.
• Holidays. Wastequip observes 10 paid company holidays during each calendar year.
• Tuition Reimbursement. Wastequip understands the importance of personal and professional development and encourages employees to continue their professional education. To support employee career development, we have established a reimbursement program that covers expenses for approved coursework.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed