Service Manager - Willard Towers

AIR Communities•Chevy Chase, MD

20h•$85,000 - $105,000

About The Position

Service/Maintenance Managers make our apartment communities a great place to live. We take pride in the appearance and maintenance of our communities, and our residents tell us this is one of the most important reasons they choose to call us home. You will work at Willard Towers Apartments, our 525-unit community, centrally located in the heart of Chevy Chase, MD. Check it out here: Willard Towers - Apartments in Chevy Chase, MD - Home A bit more about what you’ll do… Lead and develop a team of at least 3 direct reports [insert specific team size and job titles] Provide exemplary service to residents and team members Manage all aspects of property maintenance which includes vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests Communicate property maintenance and capital needs to management and ensure maintenance and capital needs are addressed Ensure property is in compliance with AIR operating procedures/guidelines, regulations, and other compliance matters including those related to Environmental Health & Safety Manage budget efficiently to maximize return on investment while maintaining highest level of quality and customer service

Requirements

At least 5 years of experience with technical maintenance and facilities management ideally in property management or similar industry (hospitality, retail, restaurants etc.)
3-5 years of experience leading a team of people in customer service, and asset maintenance
A reliable mode of transportation
Ability to work a flexible schedule including evenings, weekends, 7-day work weeks (depending on community needs and seasonality), and on-call shifts (at least one week a month)
Comfort with physical activity as you must be able and willing to move heavy equipment and machinery
Ability to read, write, and speak English

Nice To Haves

Passionate about team building
Strong with mechanical aptitude
Solution-focused
Practical
Motivated
Customer service oriented
Highly organized
Great trouble-shooters
Experts on attention to detail

Responsibilities

Lead and develop a team of at least 3 direct reports
Provide exemplary service to residents and team members
Manage all aspects of property maintenance which includes vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests
Communicate property maintenance and capital needs to management and ensure maintenance and capital needs are addressed
Ensure property is in compliance with AIR operating procedures/guidelines, regulations, and other compliance matters including those related to Environmental Health & Safety
Manage budget efficiently to maximize return on investment while maintaining highest level of quality and customer service

Benefits

Expected pay rate of $85,000 to $105,000 annually. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
Options to live on-site, rent free, at the apartment community you are working (certain exclusions and taxes apply, and an application is required).
Quarterly and annual bonuses based on performance and customer satisfaction.
Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
Short and long-term disability paid by the company.
401(K) and Employee Stock Purchase Plans.
Paid Vacation, 9 Paid Holidays, Wellness Bonus Days, and Paid Sick Time.
Tuition Assistance Program.
Commuter Benefits and Pet-Insurance.
Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
Discounted Rent at AIR communities (certain exclusions apply, and an application is required).
Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
10 hours of paid time annually to give-back to your community.
Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.