Service Manager | Equipment Maintenance & Repair

Compass Group•Mountain View, CA

1d•$80,000 - $90,000•Onsite

About The Position

The Service Manager is responsible for supporting the efficient operation of the Equipment Maintenance & Repair (EMR) department through the management of various work order systems, monitoring building alerts, and handling emergency escalations. This role directly manages hourly technicians who perform preventative maintenance, repair, equipment moves, and other maintenance tasks. Ability to work independently, attention to detail and time management, a focus on user experience, and a priority for safety are all critical to this position.

Requirements

Bachelor's degree is preferred, or equivalent professional experience
Commitment to safety and promoting a safe work environment
Has a minimum of 2 years management experience within the food service equipment or facilities environment.
Excellent communication skills both written and verbal
Strong passion for great food, hospitality and user experience
General understanding and experience with the maintenance of food service equipment
Manages time effectively and prioritizes tasks to meet deadlines
Ability to follow all Health & Safety standards
Demonstrates good judgment and decision making skills
Maintain a positive attitude under pressure and motivate team
Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint
Ability to work independently as well as in a team

Responsibilities

Manage hourly technicians, ensure safety and efficient execution of maintenance duties
Support in long-term strategy, planning,, implementation and execution of initiatives
Support the operations by utilizing a variety of digital platforms, including analytics and business intelligence platforms in addition to CMMS, Telematics, and office packages
Gather, sort, verify, and enter various asset and other data types
Monitor and respond to support requests, building alerts, escalations, tickets
Assist with commercial fleet vehicles, drivers, safety, accident / incident support
Assist with day-to-day financial and administrative tasks
Run various reporting, write daily recaps, analyze data, create strategies, present key metrics and outcomes verbally and in writing
Manage jobs and escalations with third-party vendors
In-field support: assist team with access issues, quality assurance, problem solving, support
Supporting the company’s fleet operations through hands-on leadership, technical support, training, guidance, including supporting with vehicle breakdowns and accidents

Benefits

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)