Service Manager

Thompson Hospitality • Tougaloo, MS

3d

About The Position

The Service Manager oversees the daily front-of-house operations of a university or college dining program. This role is responsible for supervising service staff, coordinating schedules, ensuring high standards of customer service, and supporting smooth, efficient dining operations. The Service Manager plays a key role in delivering a positive dining experience for students, faculty, staff, and guests while maintaining compliance with food safety, sanitation, and service standards.

Requirements

• Ability to stand and walk for extended periods (up to 8-10 hours per day)
• Ability to lift, carry, push, or pull up to 40 pounds (e.g., food trays, beverage containers, catering equipment)
• Frequent bending, stooping, reaching, and kneeling during service and event setup/breakdown
• Ability to navigate multiple campus locations, including stairs and outdoor areas
• Manual dexterity to operate catering equipment, kitchen tools, and digital systems (POS, tablets, etc.)
• Ability to taste and smell food and beverages for quality assurance
• Comfortable working in environments with varying temperatures (kitchens, outdoor events, transport vehicles)
• Visual and auditory acuity to monitor service quality and communicate effectively with staff and guests

Responsibilities

• Lead and maintain high standards of customer service across all dining locations and events
• Supervise, train, schedule, and evaluate service staff, promoting teamwork, professionalism, and accountability
• Ensure compliance with service policies, procedures, and quality standards
• Monitor service flow and dining operations to ensure efficiency and guest satisfaction
• Address guest questions, concerns, and complaints promptly and professionally, using strong problem-solving and conflict-resolution skills
• Collaborate with culinary and procurement teams to manage service-related inventory (e.g., dishware, utensils, condiments), ensuring adequate supply levels and minimizing waste
• Support special events, catering functions, and peak service periods as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees