Service Manager

Atlas Copco • Quincy, MA

3h • $94,300 - $117,880 • Onsite

About The Position

Quincy is everywhere Did you know Quincy systems play an important role in our everyday lives? Compressed air is known as the fourth utility for good reason. It's essential for applications from aerospace exploration, food processing and packaging, to oil and gas production and refinement, and everywhere in between. Quincy is everywhere! Quincy Compressor dares to be the leader in the compressed air industry, always breaking boundaries to offer more to our customers across the world. We are looking for a Service Manager to join our team on our journey for a better tomorrow. Your role Your mission as a Service Manager is to serve as key player in developing the service business in our region. This position provides daily leadership and oversight for a team of experienced service technicians and works with them to ensure we are providing and excellent customer experience which typically involves customer service interactions, reports, and repairs. You will strengthen customer relations by making routine visits to resolve issues, advice on service standards You will be responsible for maximizing retention and service revenue potential from current Quincy Compressor installed base. You will help plan and control the daily workload of the Service Technicians You will provide technical support to the Service Technicians and customers You will oversee and improve the efficiency/utilization of Service Technicians You will support the daily operations of Service Technicians by facilitating communications with Technical Support, Sales/Marketing, and the customer. You will maintain a safe working environment while enforcing safety procedures and compliance to Federal laws and regulations. You will arrange safety training for Service Technicians as mandated by regulatory agencies and customers. You will maintain documentation/certification records relevant to Service Technician training.

Requirements

• 5-7 years of directly relevant experience, preferably within the compressed air industry.
• Associates degree in Business, or Management considered with supplemental technical training or experience.
• 5 to 7 years or relevant expereince preferably in compressor industry.
• Knowledge of safety practices and procedures and OSHA regulatory compliance required
• Exceptional organizational, supervisory, interpersonal, verbal and written communication
• Able to travel by air travel to attend trainings and meetings.
• Extremely proficient in Microsof Office, search engines, and database management.

Responsibilities

• Serve as key player in developing the service business in our region.
• Provide daily leadership and oversight for a team of experienced service technicians and works with them to ensure we are providing and excellent customer experience which typically involves customer service interactions, reports, and repairs.
• Strengthen customer relations by making routine visits to resolve issues, advice on service standards
• Maximize retention and service revenue potential from current Quincy Compressor installed base.
• Help plan and control the daily workload of the Service Technicians
• Provide technical support to the Service Technicians and customers
• Oversee and improve the efficiency/utilization of Service Technicians
• Support the daily operations of Service Technicians by facilitating communications with Technical Support, Sales/Marketing, and the customer.
• Maintain a safe working environment while enforcing safety procedures and compliance to Federal laws and regulations.
• Arrange safety training for Service Technicians as mandated by regulatory agencies and customers.
• Maintain documentation/certification records relevant to Service Technician training.

Benefits

• We believe there is always a better way. Open for change and feedback is what defines our culture.
• We support you on your journey: individual learning opportunities, world-wide job opportunities, and on the job training.
• The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.
• We offer a fair compensation package.
• We offer base salary of $94,300 - $117,880 gross per year based on knowledge and experience, plus car allowance and bonus.
• We offer health insurance, paid leave, and retirement benefits.
• We offer a diverse working environment that is collaborative and aims to create a workplace where you will be valued, proud, empowered, respected, developed and rewarded.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree