Service Manager - Automotive Experience Required

Tire Discounters • Greensboro, NC

41d

About The Position

Since our founder, Chip Wood, opened the doors to the first Tire Discounters over 40 years ago, we have been raising the bar in the tire and automotive business. Family-owned and operated to this day, we've separated ourselves by treating customers and their cars with care and respect while focusing on transparency in pricing and providing the highest level of service. Now nearly 2000 strong, our team members are the best in the business, so we also continue raising the bar as an employer of choice! We separate ourselves by providing a variety of career paths, industry-leading training and development programs, clear advancement tracks, comprehensive benefit plans, and a focus on life balance! POSITION OVERVIEW Our Service Managers lead, coach, and motivate the team of Service and Tire Technicians for their store, ensuring the highest quality of service delivery and outstanding customer service! A CLOSER LOOK UNDER THE HOOD Service Managers are pivotal to successful day-to-day operations and leadership of each of our locations. Below are the primary responsibilities to help you get a feel for a "day in the life."

Requirements

• Previous mechanic experience or experience working in automotive service and repair.
• Prior management/supervisory experience -- effective at coaching, motivating and leading teams.
• Excellent communication and customer service skills.
• Great organization and multi-tasking capabilities.
• Strong work ethic, drive and goal orientation.
• Must have and maintain a valid driver's license
• Availability to work Saturdays.
• Authorized to work in the USA and at least 18 years of age.
• We are focused on safety, but Service Managers should be comfortable with occasional exposure to mechanical hazards and outside weather conditions.

Nice To Haves

• ASE Certifications are preferred but not required

Responsibilities

• Leads the Service Technician and Tire Technician team, including evaluating performance, providing training, and assisting with hiring, discipline, and termination.
• Monitors and manages the workflow in service bays and keep sales staff informed on wait times.
• Facilitates clear and consistent communication between the shop and customers.
• Ensures every vehicle has been inspected for needed services, appropriate recommendations are given, and customers are satisfied with the services performed.
• Promotes a safe work environment and ensures all safety policies are followed.
• Meets or exceeds Tire Discounters performance standards for quality and speed of service.
• Drives customer satisfaction and continually reinforces that the customer is our highest priority!
• Promotes company culture of cooperation and collaboration among all team members.
• Partners with sales staff as needed to assist customers and help with other tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Motor Vehicle and Parts Dealers
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees