Service Manager

COLD FACTOR HEATING & AIR SERVICES•Flower Mound, TX

2d•Onsite

About The Position

Cold Factor Heating & AIR Services is seeking an experienced HVAC Service Manager to lead their team of technicians. The company values culture, core values, and a sincere desire to provide excellent service, focusing on an honest approach, safety, and quality. The ideal candidate will have a "Heart for customers" and strong knowledge of HVAC, maintenance, repair, and installation. This role involves leading a dynamic team, contributing to HVAC project success, ensuring customer satisfaction, and operational excellence. The position also includes weekly training for technicians in sales, service, and installation.

Requirements

In The field with Techs and Sales Ability
Proven experience in HVAC service management or a similar leadership role.
Strong knowledge of HVAC systems, service operations, and customer service best practices.
Excellent communication and interpersonal skills to effectively lead a team.
Ability to analyze data and make informed decisions to improve service efficiency.
Strong problem-solving skills and a customer-focused mindset.
Proficiency in service management software and Microsoft Office Suite.
Willingness to work flexible hours, including on-call availability as needed.

Nice To Haves

Valid HVAC technician license or relevant certifications

Responsibilities

Oversee daily operations of the service department to ensure timely and quality service delivery.
Manage and train service technicians to uphold company standards and enhance performance.
Develop and implement service policies and procedures for efficiency and effectiveness.
Monitor service calls and customer feedback to ensure high levels of satisfaction.
Manage sales and installation teams to ensure seamless service transitions.
Maintain inventory levels and manage equipment and tool procurement.
Prepare and manage budgets, forecasts, and financial reports for the service department and weekly PAY.
Ensure compliance with safety regulations and industry standards.