Service Manager - The Station at Riverfront Park

Kairoi Management•Denver, CO

1d•Onsite

About The Position

At Kairoi Residential, the Service Manager role is a dynamic blend of servant leadership, problem-solving, and resident and vendor relations. This position guides the community's service team through daily maintenance tasks, community inspections, and upkeep. The Service Manager is responsible for training and supervising the service team, ensuring safe work practices and adherence to Kairoi best practices. They work closely with the Community Director for team updates, schedule changes, and invoicing, and collaborate with the Regional Facilities Coordinator on monthly and quarterly tasks like preventive maintenance and training. The role also involves monitoring the maintenance and upkeep of all mechanical equipment, performing regular inspections of apartment homes, buildings, amenities, and common areas, and ensuring proper storage and inventory of maintenance supplies. In times of crisis, the Service Manager leads by example, responding promptly to on-call, emergency, or pertinent resident service requests.

Requirements

A minimum of 5+ years of experience doing apartment home repairs to include general carpentry, basic plumbing, basic electrical knowledge, along with mechanical and equipment repairs.
EPA, HVAC, and CPO certifications, or the willingness to obtain them, are required.
Knowledge of OSHA safety rules and regulations.
Excellent customer service and a positive resident experience focused mentality.
Successfully led and managed service teams.
Willingness to work a flex schedule if necessary and be on-call for emergencies.
Possession of a valid driver’s license with no major infractions in the last 12 months.
Successful completion of a background check and drug screening.

Nice To Haves

A trade school, high school diploma, and bilingual (English/Spanish) is preferred.

Responsibilities

Guide the community’s service team through daily maintenance tasks, community inspections and upkeep.
Train and supervise the community service team.
Attend required training, safety programs and staff meetings.
Oversee the work of contracted vendors and contractors as required.
Help ensure that safe work practices and Kairoi best practices are being followed by all service associates.
Lead by example in making sure the service team completes all service requests in a prompt, courteous, and efficient manner.
Adhere to all Kairoi SOP’s, O&M plans as well as all protocols set forth by Kairoi.
Work closely with and have excellent communication with the Community Director for all team updates, schedule changes, vendor, and inventory invoicing, etc.
Work closely with your Regional Facilities Coordinator to ensure proper collaboration with all monthly and quarterly task such as preventive maintenance, winterization and training agendas.
Monitor the maintenance and upkeep of all mechanical equipment in the community, including but not limited to, water heaters, HVAC units, and pool equipment.
Perform regular inspections of all apartment homes, building(s), community amenities, common areas, and community grounds to ensure that any outstanding issues such as repairs, landscaping, painting, light-fixture maintenance, etc. are quickly resolved and held to the highest standards.
Ensure that all chemicals and their antidotes are stored and labeled properly, and that an accurate inventory of all maintenance and cleaning supplies is well-maintained.
Respond to any on-call, emergency, or pertinent resident service requests in a prompt and professional manner.

Benefits

Competitive Compensation.
Incentive compensation opportunities are available and are performance based.
Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
401k program with a company match.
Exceptional PTO program.
Paid holidays.
Floating holidays.
Birthday day off.
Milestone sabbatical program.
Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
Training.