Service Manager

Glenview•Glenview, IL

9d•$140,000 - $160,000

About The Position

Fields Chrysler Jeep Dodge Ram in Glenview is seeking a positive team leader to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create lifelong relationships. Being family-owned and operated, our culture and standards that define our day-to-day beliefs encompass Fields Five: Safety, Integrity, Courtesy, Presentation, and Efficiency. We have a common purpose to ensure transparency and a collaborative environment, where team members are encouraged to express their ideas and are strongly supported in promoting from within the organization. What We Offer – Benefits Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services

Requirements

Technical automotive knowledge
No less than 4 years of Service Management Experience is required
Demonstrated ability to manage others
Organized and friendly personality
CDK experience a must!!

Nice To Haves

Dealership experience preferred

Responsibilities

Ensure customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression on the customer
Manage and hire technicians and service advisors
Interview and make new hires
Distribute work between technicians
Prioritize required services
Ensure customers have a positive dealership experience
Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
Spend quality time building relationships with the customers