Service Manager - Henderson, NV

CRUISE AMERICA INC•Henderson, NV

2d•Onsite

About The Position

The role of the Service Manager is to assist in managing and directing all service department activities of the Hub Location. The Service Manager ensures customer satisfaction at the highest level through effective services and repairs. The Service Manager also takes on most responsibilities of the Hub Manager in their absence to ensure the smooth operation of the location.

Requirements

High School or equivalent diploma required.
Ability to type with speed and accuracy and proficiency in Microsoft Office products (Access, Excel, Word) is required.

Responsibilities

Supervise the flow of vehicles within the service department.
Ensure delivery of vehicles to customers on time.
Supervise, manage and train the Technicians and Detail staff.
Coordinate vehicle repairs with all outside service vendors.
Review all non-revenue contracts daily to ensure vehicles are repaired in a timely manner.
Continually locate additional area service vendors when applicable, to ensure chosen vendors are performing repairs both efficiently and at the best possible cost to the company.
Perform general maintenance and PDI’s when needed.
Maintain accurate inventory and process orders when needed.
Maintain an organized service area.
Work with the Hub Manager to set and enforce work priority.
Inform customers of vehicle inspection findings.
Educate and explain service to customers when needed.
Assist Hub Manager with operational duties.
Perform Hub Manager responsibilities in their absence.
Deliver excellent customer service.
Other duties as assigned.