Service Manager

Wilson Equipment Company, LLC • Louisville, KY

6d • Onsite

About The Position

Wilson Equipment
Company is hiring a Service Manager to lead the Service Department at our Louisville, KY location.

This role is accountable for service execution, communication, and results. The Service Manager owns department communication, ensures machines are repaired correctly the first time and on budget, maximizes technician productivity, coordinates technician training, and promotes the capabilities and services of the Service Department. This position directly oversees the Service Writer and Technicians and sets clear expectations for quality, safety, and accountability.

Clear communication is essential. The Service Manager ensures service progress is communicated through phone calls and the company’s internal texting system to customers, manufacturers, and internal teams.

Requirements

• Leadership experience in heavy equipment, trucking, or industrial service
• Strong understanding of equipment operations and repair processes
• Experience managing labor efficiency, repair quality, and budgets
• Clear, professional communicator
• Organized, accountable, and business-minded
• Comfortable with service management systems
• Valid driver’s license

Responsibilities

• Accountable for all Service Department communication
• Lead the Service Team
• Repair Quality & Cost Control
• Maximize Labor Utilization
• Keep Equipment Running
• Coordinate Training
• Promote Service Department Services
• Ensure compliance with OSHA and company safety standards
• Coordinate with Parts, Sales, Rentals, and Administration
• Monitor service performance, costs, and department budgets
• Meet regularly with leadership to review results and set goals
• Embrace technology to improve our processes.

Benefits

• Competitive, experience-based pay
• Health, dental, vision, and life insurance
• 401(k)
• Paid time off and holidays
• Ongoing training and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed