The Service Manager is responsible for overseeing and managing all aspects of the service department, ensuring customer satisfaction, efficient operations, and profitability.
Lead all service operations, including scheduling, workflow, and team performance.
Drive profitability through efficient shop management, expense control, and process consistency.
Champion guest satisfaction — achieving CSI scores in the top 10% nationally.
Maintain high technician productivity and retention through coaching and support.
Partner with Parts, Sales, and Accounting to ensure a seamless fixed ops experience.
Enforce compliance with Mercedes-Benz and Swickard quality, warranty, and safety standards.
Recruit, develop, and inspire a service team known for excellence and integrity.
Other duties as assigned
Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
5+ years of progressive fixed operations or service leadership experience in a dealership environment.
Experience managing a luxury or high-line service department (Mercedes-Benz preferred).
Track record of hitting and exceeding key KPIs:
CSI: 95%+
Technician Efficiency: 100%+
Effective Labor Rate: $145–165
Absorption: 70%+
Strong leadership, communication, and conflict-resolution abilities.
Deep understanding of DMS systems (CDK, Reynolds, or similar).
A guest-first mindset grounded in hospitality and operational discipline.
Ability to stand, walk, and sit for extended periods of time.
Ability to lift and carry heavy objects up to 50 pounds.
Ability to work in a noisy and sometimes dirty environment.
Ability to use hand tools and equipment.
Experience managing a luxury or high-line service department (Mercedes-Benz preferred).
Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
Ongoing training and support
Opportunities for continued personal and professional growth.
Insurance: medical, dental, vision, life and pet insurance