Service Manager

Legend Management Group•Laurel, MD

6d•$34 - $40•Onsite

About The Position

Legend Management Group is a 100% fully COVID-19 vaccinated company and has a mandatory vaccination policy in place. As our Service Manager, you will oversee the overall appearance and maintenance needs of our apartment community. You will maintain the curb appeal, manage the service team, coordinate make-readies, and move ins/move out schedules, perform general maintenance repairs, conduct preventative maintenance, and oversee the construction/rehabilitation needs of the apartment community. You will report to the Property Manager. Salary Range: $34/hour-$40/hour (based on experience) with $11,000 + annual bonus potential

Requirements

High school diploma or equivalent
2+ years of facilities, residential, or multi-family maintenance experience
1+ years of experience in an Assistant Service Manager or Service Manager position in multi-family
HVAC, EPA certification (CFC Universal)
Reliable transportation and a valid Drivers License
High level of skill in all areas of apartment maintenance
The ability to lift up to 50 pounds, climb stairs, use ladders and work in varying weather conditions

Responsibilities

Lead by example and be a role model for the standards and behaviors consistent with our core values
Show care and concern for our residents through follow ups and completion of their apartment service requests
Hire, lead, mentor, train and develop team members
Support your service team daily, including identifying development opportunities and holding the team accountable for the condition of their buildings and work areas
Work with the on-site team in managing all maintenance-related repairs and upkeep of the property
Manage the make ready process to ensure apartments are prepared for move-in
Perform and oversee maintenance projects that improve curb appeal and improve building systems, and monitor contractor performance
Schedule, monitor and conduct preventative maintenance on different equipment, electrical and plumbing systems, HVAC, carpentry, dry wall, exterior structural and appliances
Develop scopes of work for improvements/services and find qualified contractors to bid the work
Direct the Preventative Maintenance program, ensure completion and documentation
Manage expenses following owner goals and work to minimize expenses through the proposal process and pricing negotiation, as well as the budgeting process
Maintain relationships with vendors, negotiate pricing, maintain inventory within budgeted guidelines, and collaborate on approved vendor list
Manage and control payroll, overtime, and snow removal
Willing to be able to work weekends or evenings if needed and be on-call for after hour emergencies
Commit to professional development, stay up to date with industry trends and changes, and attend training