SERVICE MANAGER EXEMPT - Unassigned

GHP Management Corporation•Los Angeles, CA

7d•$70,000 - $80,000

About The Position

As the Maintenance Manager, you are a team builder and leader who provides support, mentor-ship and direction to ensure high level of Employee and Resident Engagement. You are responsible for achieving cleanliness, maintenance, aesthetics and the Owner’s asset performance expectations within your Community. You accomplish these goals through leading your teams in creating the greatest possible living experience for our residents and executing the Service projects within your Community. You thrive on sharing your knowledge and creating a better future for GHP. You are the number one Ambassador of the GHP Culture and Vision on your team and a trusted partner to your Community Manager.

Requirements

3 - 5 years as a Maintenance Manager within a property of at least 500+ units managing service teams of 10+, preferably within a Class A Luxury property and/or 1 - 3 years as a Service Manager within a property of at least 350+ units, preferably within a Class A Luxury property and/or combination of 2+ years as Assistant Service Manager/Lead role with supervision over 8+ team members within a community of 800+ units
HVAC certified a plus
Knowledge of OSHA standards
Working knowledge and ability to recognize repair requirements for plumbing, electrical, HVAC, carpentry, pool upkeep, fire systems and grounds upkeeping
Ability to communicate clearly and effectively both verbally and in writing.
Multilingual ability a plus.
May require driving golf cart.
Frequently move/traverse, ascend/descend stairs in/around apartment homes and community
Constantly positions self to bend, stoop, reach, lift
Occasionally lift/move/carry up to 25lbs with/without assistance
Frequently lift/move/carry 5lbs
Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors
Ability to remain in a stationary position for extended periods of time
Constantly works in outdoor weather conditions
Reading; Writing; Strong math skills; Ability to communicate clearly; Ability to deal with complex issues; Attention to detail; and Ability to prepare financial and related reports.
Must have unrestricted work authorization to work in the United States; and
Must be willing to submit to a background investigation.

Nice To Haves

HVAC certified a plus
Multilingual ability a plus.

Responsibilities

Creates and maintains a safe, respectful, and productive environment for all team members at the community.
Provide leadership and guidance for the community team by setting a Service Excellence standard and inspiring the Service Team to achieve it.
Efficiently handle resident requests and complaints and, when necessary, escalate them to your Community Manager
Ensure asset preservation and prevent deferred maintenance issues.
Manages Service Team’s performance related to maintenance operations such as: plumbing, painting, appliance repairs, electrical tasks, heating and air conditioning, carpentry work, pool upkeep, fire systems, and grounds upkeep
Efficiently manage expenses and capital to meet budget requirements
Partner with vendors to ensure project completion and quality standards are met
Ensure timely communication with Community Manager, Regional Managers, Regional Maintenance Managers, other Community teams, and stakeholders to anticipate and prevent future concerns
Makes budget recommendations for cap X projects.