Service Manager - Pest Control

Miller Pest & Termite • Clive, IA

77d

About The Position

The Service Manager is responsible for managing day-to-day operations across our pest control service branch and ensuring seamless integration with all departments. This role includes overseeing our team of technicians, ensuring adherence to service protocols, and driving operational efficiency. The Service Manager focuses on creating outstanding customer experiences by effectively addressing customer concerns and improving service quality. This position is designed for a proactive, highly organized individual who excels in a fast-paced environment and is adept at enhancing internal processes and facilitating effective cross-departmental collaboration.

Requirements

• 5+ years in supervisory roles, preferably in pest control or home services industry
• Bachelor’s degree; or equivalent combination of education and experience.
• Must have a valid driver’s license.

Responsibilities

• Lead by example, demonstrating servant leadership and developing high-performing teams. You will be expected to perform all of the duties of technician.
• Convert customer complaints into positive experiences and opportunities for team learning.
• Identify operational inefficiencies and improvements for cost savings or increased customer satisfaction.
• Make cost-effective decisions that positively impact the bottom line based on metrics and KPIs.
• Develop training programs that measurably improve team skills and performance.
• Utilize communication tools and strategies to improve team cohesion and performance.
• Identify safety risks and implement protocols for safer work environments.
• Ensure technicians follow internal processes, build in CRM, and perform vehicle inspections and ride-a-longs.
• Complete administrative tasks including but not limited to timecard reviews, service ticket audits, inventory management, and 1-on-1 meetings with team members.

Benefits

• Excellent opportunities for career growth and advancement.
• Full training provided within the Pest Control Industry.
• Bleeding edge technology and company-provided resources such as uniforms, cell phone, and vehicle.
• Comprehensive benefits including health, dental, vision insurance; 401k; life insurance; PTO; and bonuses.
• Fun atmosphere with company events like seasonal BBQs, Friday at the Farm, holiday parties, contests, etc.
• We also believe in giving back to our community through partnerships like Pest-Free Holiday, charitable donations, and proudly sponsoring local sports teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager