Service Manager - Kansas City

Big Grove Brewery • Prairie Village, KS

7h • Onsite

About The Position

The objective of the Service manager is to ensure our guests have an amazing experience every time they visit. This is achieved through communication with guests, and supporting and training the FOH staff to deliver relentless hospitality. This role sits on the location leadership team and has a role in supporting overall taproom operations.

Requirements

• LEADERSHIP & TEAM MANAGEMENT
• Strong ability to lead, inspire, and develop teams.
• Experience in hiring, training, and retaining high-performing staff.
• Conflict resolution and the ability to handle employee or customer issues effectively.
• FINANCIAL & BUSINESS ACUMEN
• P&L management to drive revenue and profitability.
• Cost control strategies, including inventory management, labor costs, and waste reduction.
• CUSTOMER EXPERIENCE & BRAND MANAGEMENT
• Ability to create a consistent and amazing guest experience through the team.
• Understanding of customer preferences, menu development, and special events.
• Brand ambassador mindset, ensuring the taproom aligns with the company’s values and brand.
• PROBLEM-SOLVING & ADAPTABILITY
• Ability to troubleshoot staffing shortages, supply chain issues, or unexpected operational challenges.
• Comfortable making quick, data-driven decisions in a fast-paced environment.
• Flexibility to adapt to market trends, seasonal shifts, and evolving customer expectations.
• TECHNICAL & INDUSTRY KNOWLEDGE
• Understanding of draft systems, beer production, and bar operations.
• Familiarity with POS systems, scheduling software, other restaurant software
• Knowledge of beer styles, food pairings, and proper service techniques.
• Be a high performing Big Grove team member with ability to look at business as a whole, communicate with all people, collaborate with all departments, work to solve organizational problems, and accomplish goals. Contribute to and exemplify BGB values, vision, standards, and culture.
• Must be able to stand and walk for extended periods of time (up to 8–10 hours per shift).
• Regularly required to lift and carry up to 25 pounds; occasionally up to 50 pounds (kegs, cases, or equipment when assisting staff).
• Frequent use of hands and arms for reaching, handling, and operating equipment or POS systems.
• Frequent bending, stooping, climbing stairs, and balancing while moving through FOH and BOH spaces.
• Must be able to visually observe and verbally communicate with guests and team members; ability to hear and respond to guest needs in a loud environment.
• Exposure to loud noise, varying temperatures (kitchen heat, walk-in cooler cold, outdoor patios), cleaning supplies, and crowded spaces.
• This is a full-time position and hours of work/ days may vary from week to week. Hours expected to be worked are between 45-50 per week. Schedules will be posted the week prior to allow time for employees to be informed of work requirements. The business is open 7 days a week during many day parts. Evening and weekends are a requirement.

Nice To Haves

• Must have 2+ years of proven success in a high volume, multi-unit restaurant/hospitality environment
• Strong ability to analyze data, diagnose issues and suggest improvements accordingly
• Excellent people management skills, including resolving conflict, coaching and developing, promoting teamwork, and performance management
• Proven track record in assisting operations to meet revenue and profitability objectives
• Willingness to continuously learn and change; including accommodating company directives
• Strong communicator with excellent interpersonal skills

Responsibilities

• Accountable for the guest experience
• Communication with your team
• FOH team development
• Event Support
• Participate in location leadership meeting
• People management
• Accountable for Financial Performance
• Foster a cohesive and productive working environment through strong cross-departmental communication and collaboration among teams

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed