Service Manager

Crown Equipment Corporation•Scarborough, ME

79d

About The Position

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.Job Posting External

Requirements

5-7 years related experience
High school diploma or equivalent
A valid driver's license, good driving record, and the ability to safely operate lift trucks.

Nice To Haves

A two-year college degree with 5 to 7 years experience servicing industrial equipment preferred.
Good written communication, verbal communication, and customer care skills.
Experience as a mechanic and with the Company.

Responsibilities

Responsible for financial performance and day-to-day activities of service function.
Monitor repairs for quality, timeliness, and efficiency.
Monitor compliance with warranty and with planned maintenance and full maintenance contracts.
Provide technical assistance.
Conduct meetings.
Develop service sales strategies and coordinate with other departments.
Coordinate activities among Parts Manager, Sales Managers, and used equipment.
Maintain direct contact with current or prospective customers at end user locations.
Address customer service issues.
Recruit, select, train, develop, and counsel direct reports.
Ensure compliance with all environmental and safety regulations.
Review sales revenue.
Prepare budget for management approval.