Service Manager

Hy-Vee-posted 3 months ago

Full-time

Shawnee, KS

Food and Beverage Retailers

Resume

Match Score

Upload and Match ResumeTrack Jobs with Teal

Job Title: Service Manager Department: Grocery FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.

Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
Makes an effort to learn customers' names and to address them by name whenever possible.
Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call.
Performs as a leader and role model and maintains positive employee relations.
Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.
Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels.
Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director.
Ensures proper customer service throughout the store and addresses specific customer issues.
Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.
Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary.
Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.).
Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.
Trains workers in store policies, department procedures, and job duties.
Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
Confers with employees and assists in solving problems affecting job performance and of established policies and procedures.
Explains store services to potential personal and business account customers to generate additional business for the store.
Understands the basics of store accounting.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.

High School or equivalent experience.
Two years or more of similar or related work experience preferred.

Track Jobs with Teal

Job Search Resources

•

AI Resume Builder

•

IT Service Manager Resume Examples

•

IT Service Manager Cover Letter Examples

Service Manager

Job Search Resources

Tools

Career Hubs

Guides

Company