Service Manager

Milgard Manufacturing • Bradenton, FL

238d • $51,227 • Onsite

About The Position

The Service Manager is responsible for managing the service department, which includes leading a team of field technicians, a coordinator, and a warehouse manager. This role involves communication with customers, service technicians, and installers, as well as overseeing various service processes to ensure efficiency and quality.

Requirements

• Window & door installations/service preferred
• Customer service and communication skills

Responsibilities

• Communication with Customers, Service Techs, and Installers
• Collect AR
• Train Techs on customer interaction, documentation, sign offs, and repairs
• Assist in processing and track RMA's, work with warehouse and service staff on processes to ensure credits
• Visit services and support techs
• Field phone calls from customers and document issues in Lead Perfection and ensure issues are resolved
• Conduct service meetings throughout the week with staff
• Work hand in hand with Production Dept. on new services and completing installations
• Proficient in Microsoft office software
• Follow up on service orders and contact customers
• Track orders and follow up on aged orders
• Ensure employees have materials and tools to do the job
• Oversee the RMA process and credits
• Make sure product is ordered immediately and correctly for project
• Follow up on ordering to ensure quick turn times
• Confirm all service agreements are uploaded and orders are placed
• Track services for completion and quality check
• Confirm contact of customers to update on material orders and expected start date
• Follow up on scheduling of all services and Caps and Covers
• Work with reputation person on positive feedback from customers
• Work with Tech each morning, collect paperwork from day before
• Training all new hires and continued education for existing
• Scheduling and routing services on day to day basis
• Reviewing map and vehicle tracker for on the spot/drop what your doing items
• Understanding how long a service takes to complete and the work that will go into it
• Logistics for schedule the day to day routes
• Offloading and reviewing product for accuracy and/or defects
• Ordering & Confirming service parts

Benefits

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO), including Vacation, Personal, and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

What This Job Offers

• Job Type: Full-time
• Industry: Fabricated Metal Product Manufacturing