Service Manager

Pgt Innovations-posted 8 months ago
Full-time • Mid Level
Onsite • Bradenton, FL
Administrative and Support Services
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Service Manager is responsible for managing the service department, which includes leading a team of field technicians, a coordinator, and a warehouse manager. This role involves communication with customers, service techs, and installers, as well as overseeing various service processes to ensure efficiency and quality.

  • Communication with Customers, Service Techs, and Installers
  • Collect AR
  • Train Techs on customer interaction, documentation, sign offs, and repairs
  • Assist in processing and track RMA's, work with warehouse and service staff on processes to ensure credits
  • Visit services and support techs
  • Field phone calls from customers and document issues in Lead Perfection and ensure issues are resolved
  • Conduct service meetings throughout the week with staff
  • Work hand in hand with Production Dept. on new services and completing installations
  • Proficient in Microsoft office software
  • Follow up on service orders and contact customers
  • Track orders and follow up on aged orders
  • Ensure employees have materials and tools to do the job
  • Oversee the RMA process and credits
  • Make sure product is ordered immediately and correctly for project
  • Follow up on ordering to ensure quick turn times
  • Confirm all service agreements are uploaded and orders are placed
  • Track services for completion and quality check
  • Confirm contact of customers to update on material orders and expected start date
  • Follow up on scheduling of all services and Caps and Covers
  • Work with reputation person on positive feedback from customers
  • Work with Tech each morning, collect paperwork from day before
  • Training all new hires and continued education for existing
  • Scheduling and routing services on day to day basis
  • Reviewing map and vehicle tracker for on the spot/drop what your doing items
  • Understanding how long a service takes to complete and the work that will go into it
  • Logistics for schedule the day to day routes
  • Offloading and reviewing product for accuracy and/or defects
  • Ordering & Confirming service parts
  • Experience in window & door installations/service preferred
  • Strong customer service and communication skills
  • Three comprehensive Medical plan options
  • Prescription coverage
  • Dental insurance
  • Vision insurance
  • Company Paid Life Insurance
  • Voluntary Life Insurance
  • Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
  • Company-paid Short-Term Disability
  • Company-paid Long-Term Disability
  • Paid time off (PTO), including Vacation, Personal, and paid Holidays
  • 401k retirement plan with company match
  • Employee Assistance Program
  • Teladoc
  • Legal Insurance
  • Identity Theft Protection
  • Pet Insurance
  • Team Member Discount Program
  • Tuition Reimbursement
  • Yearly Wellness Clinic
Track Jobs with Teal

Job Search Resources

•
AI Resume Builder
•
IT Service Manager Resume Examples
•
IT Service Manager Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service