Service Manager

Marmic Fire Safety • Farmers Branch, TX

71d

About The Position

The Service Manager at Marmic Fire and Safety is responsible for overseeing and enhancing the company's service operations, including the maintenance, inspection, and repair of fire protection systems and safety equipment. This role involves managing a team of service technicians, ensuring high-quality service delivery, and maintaining strong client relationships. The Service Manager will ensure that all service activities are completed efficiently, comply with regulatory standards, and meet customer expectations.

Requirements

• Minimum of 5 years of experience in service management or a similar role within the fire protection or safety equipment industry.
• Proven leadership skills with the ability to manage and motivate a team of service technicians.
• Strong understanding of fire protection systems, safety regulations, and industry standards.
• Excellent problem-solving, communication, and organizational skills, with the ability to manage multiple priorities effectively.

Nice To Haves

• Bachelor's degree in Engineering, Fire Protection Technology, Business Administration, or a related field.
• Relevant industry certifications (e.g., NICET, CFAA) and experience with fire safety equipment and systems.
• Experience with service management software and tools.

Responsibilities

• Oversee daily service operations, including scheduling, dispatching, and coordinating service calls for maintenance, inspections, and repairs of fire protection systems and safety equipment.
• Ensure that all service activities are conducted in accordance with company policies, safety regulations, and industry standards.
• Lead, mentor, and manage a team of service technicians, providing guidance, training, and support to enhance their performance and technical skills.
• Develop and implement training programs to keep the team updated on the latest technologies, safety practices, and industry standards.
• Act as the primary point of contact for clients, addressing service inquiries, resolving issues, and ensuring high levels of customer satisfaction.
• Build and maintain strong relationships with clients by delivering exceptional service and effectively managing service agreements and contracts.
• Ensure that all service work meets quality standards and complies with relevant codes, regulations, and company policies.
• Conduct regular quality inspections and audits of service work to ensure adherence to safety and operational standards.
• Identify and implement process improvements to enhance the efficiency and effectiveness of service operations.
• Utilize feedback from clients and service technicians to make data-driven decisions and continuously improve service delivery.
• Manage service department budgets, including labor, materials, and equipment costs, ensuring that expenses are controlled and service operations remain within financial constraints.
• Optimize resource allocation and scheduling to balance workload and maximize productivity.
• Prepare and present regular reports on service department performance, including key metrics such as service response times, customer satisfaction, and operational efficiency.
• Maintain accurate records of service activities, including service orders, work performed, and client interactions.

Benefits

• Employee Ownership Program
• Company-paid training programs and on-the-job training.
• Tele-health services if healthcare coverage is elected
• 401K plan with up to a 4% company match
• Medical, Dental and Vision Insurance effective the first of the month following your start date
• Accrual of up to 13 days of Paid Time Off (PTO) in your first year
• 7 Paid Holidays annually

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees